Smart Insights: AI Device Insights

April 29, 2026
New
Datto RMM, Kaseya 365 Endpoint

Device Insights introduces a conversational AI interface that brings together complete device context, enabling technicians to move from alert to root cause to remediation in seconds. This streamlined experience empowers faster decision-making and reduces the need to navigate across multiple tools or views.

With pre-built prompts for use cases like security alert triage, patch readiness, and endpoint protection, even L1 technicians can efficiently resolve common issues without escalation. By consolidating all relevant device data into one interface, Device Insights simplifies troubleshooting and improves overall service efficiency.

Learn more about the AI Device Insights and other Datto RMM updates here.

One Complete Platform for IT & Security Management

Kaseya 365 is the all-in-one solution for managing, securing, and automating IT. With seamless integrations across critical IT functions, it simplifies operations, strengthens security, and boosts efficiency.

Is this email safe? INKY Smart Insights answers in seconds

Is this email safe? INKY Smart Insights answers in seconds

INKY Smart Insights gives IT teams a plain-language verdict with cited evidence on flagged emails, cutting manual investigation time from 10 minutes to 5 seconds.

Read now
Fake voicemails, real malware: Inside a 26,000-email SVG smuggling campaign

Fake voicemails, real malware: Inside a 26,000-email SVG smuggling campaign

Attackers disguised malicious JavaScript as voicemail attachments across 26,589 emails targeting 5,527 organizations. Here's how the SVG smuggling campaign worked — and how INKY caught every one.

Read now
What sets the world's top MSPs apart?

What sets the world's top MSPs apart?

Three-quarters of MSP 501 winners list security as a top revenue driver. We asked a six-time honoree what it actually takes to make the list — here's what separates the best from the rest.

Read now