Kaseya is transitioning away from the High-Water Mark (HWM) billing model and moving to a more flexible billing approach across select products. This change is designed to support how you use our solutions, not just your peak usage.
What’s changing
Previously, billing was based on the highest usage during a billing period, even if usage later decreased. We are transitioning to a more straightforward, contract-based billing model:
- Committed Minimum Quantity (CMQ) is your monthly minimum**.** It is defined in your contract so billing remains predictable.
- Only pay extra when you use extra. Any usage above CMQ is billled at your per-unit rate, so charges match real usage.
- No more High-Water Mark. Usage peaks no longer raise your minimum. Billing now keys off your contracted CMQ, helping you avoid surprise increases.
This update begins with the following products:
- SaaS Protection
- Datto RMM
- Autotask
Other products will follow at a later date, and we’ll inform you ahead of any changes.
What this means for you
While the transition will happen automatically for many customers, we recommend reviewing the product-specific guides below to understand how this applies to your environment. Some customers may need to take additional steps depending on their product configuration.
Product-specific guidance
To ensure a smooth transition, review the applicable Technical & Billing Overview for any relevant product(s):
- SaaS Protection — Technical & billing overview
- Datto RMM — Technical & billing overview
- Autotask — Technical & billing overview
