SmileBack is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. Our Customer Satisfaction (CSAT), Net Promoter Score, (NPS) and reporting and automation tools for Kaseya BMS empower you to drive your business by making feedback abundant and actionable.
We know customer satisfaction is the #1-indicator of success for MSPs, and we’re the experts in the space. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it. With SmileBack, you’ll both immediately improve customer retention and find new, exciting opportunities to market your services.
- Instant Feedback Get instant reviews and critical client comments by both triggering one-click surveys at the close of every ticket and scheduling recurring surveys to better understand customer loyalty
- Analysis + Reporting Easily monitor customer sentiment with real-time dashboards in order to gather insights and create custom reports for your clients
- Take Action Showcase your responses by turning comments into client testimonials (including Google Reviews!) and automate workflows to instantly respond to issues
Get a free consult + product demo with a feedback specialist today!