Smart ticket triage
Autotask 2025.4 introduces Smart Ticket Triage in Cooper Copilot, delivering intelligent automation to your service desk. This new functionality helps identify gaps in ticket details, recommends improvements and highlights related historical tickets to speed up resolution.
With the new Smart Ticket Triage, Cooper Copilot now helps your team work smarter and faster. The “assessment” function automatically detects when tickets are missing key information and provides actionable suggestions for improvements. Meanwhile, the “association” function analyzes historical data to link related tickets, giving technicians valuable context to resolve issues more efficiently. Together, these capabilities streamline triage so your team can spend less time chasing details and more time focusing on critical work.
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