Resource Planner - Early Access
The Resource Planner brings tickets, service calls and calendar availability into a single view, giving service teams a clear, real-time understanding of capacity and workload. Teams can quickly see availability, identify bottlenecks and assign the right resources at the right time.
As demand grows, managing capacity becomes more complex. Without visibility, teams risk overloading key resources or missing deadlines. The Resource Planner centralizes scheduling and workload insights to help balance assignments and reduce manual dispatching.
\
Resource Planner is currently available in Early Access, enabling teams to schedule tickets with drag-and-drop in Day and Week views, assign tickets directly to a primary resource without creating a service call, filter resources and take quick actions like editing tickets, adding time entries and updating notes — all within the planner.
This helps improve resource utilization and keeps teams aligned with work and availability without relying on spreadsheets or disconnected tools.
Learn more about Resource Planner and how to get started here.
One Complete Platform for IT & Security Management
Kaseya 365 is the all-in-one solution for managing, securing, and automating IT. With seamless integrations across critical IT functions, it simplifies operations, strengthens security, and boosts efficiency.
Is this email safe? INKY Smart Insights answers in seconds
INKY Smart Insights gives IT teams a plain-language verdict with cited evidence on flagged emails, cutting manual investigation time from 10 minutes to 5 seconds.
Read now
Fake voicemails, real malware: Inside a 26,000-email SVG smuggling campaign
Attackers disguised malicious JavaScript as voicemail attachments across 26,589 emails targeting 5,527 organizations. Here's how the SVG smuggling campaign worked — and how INKY caught every one.
Read now
What sets the world's top MSPs apart?
Three-quarters of MSP 501 winners list security as a top revenue driver. We asked a six-time honoree what it actually takes to make the list — here's what separates the best from the rest.
Read now