Smart SOP Generator – Annotations

November 20, 2025
Enhancement
IT Glue, Kaseya 365 Ops

The Smart SOP Generator now lets you add annotations directly to your AI-generated SOPs before saving, giving you the flexibility to capture unique steps, clarifications and real-world nuances that AI cannot independently know or identify. These inline notes help standardize how technicians execute tasks by preserving critical tribal knowledge, highlighting special conditions and reinforcing best practices. With more accurate, contextualized and actionable SOPs, your team can deliver service more consistently, reduce ramp-up time and scale processes with greater confidence.

Learn more about Smart SOP Generator – Annotations + IT Glue

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