Smart SOP generator - RMM support
IT Glue’s Smart SOP Generator now supports Datto RMM web remote sessions, making it easier to document troubleshooting activity. SOPs are automatically created from each session, capturing the exact steps taken by the technician.
The generator records detailed clicks and actions, then saves the SOP directly into IT Glue where it is organized and available for future use. This ensures accurate documentation without the manual effort of writing it out afterward. This enhancement creates a consistent, repeatable processes that improve service quality, reduce errors, and save time during recurring support tasks.
One Complete Platform for IT & Security Management
Kaseya 365 is the all-in-one solution for managing, securing, and automating IT. With seamless integrations across critical IT functions, it simplifies operations, strengthens security, and boosts efficiency.
Fake voicemails, real malware: Inside a 26,000-email SVG smuggling campaign
Read now
What sets the world's top MSPs apart?
Read now
Microsoft security challenges: How to protect your business, data and identity
Discover the biggest Microsoft security challenges and learn practical strategies to protect your users, data, identities and business from evolving threats.
Read now