Smart SOP generator - RMM support
IT Glue’s Smart SOP Generator now supports Datto RMM web remote sessions, making it easier to document troubleshooting activity. SOPs are automatically created from each session, capturing the exact steps taken by the technician.
The generator records detailed clicks and actions, then saves the SOP directly into IT Glue where it is organized and available for future use. This ensures accurate documentation without the manual effort of writing it out afterward. This enhancement creates a consistent, repeatable processes that improve service quality, reduce errors, and save time during recurring support tasks.
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