Datto RMM: Web Remote 2.0 DNS fallback
Connect to remote devices more reliably when local DNS issues prevent the target device from resolving the WebRTC server. Web Remote 2.0 now automatically falls back to public DNS when local DNS resolution fails, extending the existing DNS fallback mechanism to WebRTC connections.
This completes the DNS fallback chain across Web Remote transport types, helping technicians establish remote sessions in environments where DNS resolution issues would previously prevent the video connection from starting. Web Remote continues to use WebRTC where available, with additional transport fallback mechanisms designed to maintain connectivity when the preferred connection method is unavailable.
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