Connect IT 2019 Pulled Out All the Stops for Global Kaseya Users

Show stopping user conference brought down the house with over 1,800 attendees, major company announcements, new product updates and first-of-its-kind interactive show activities

New York and Miami – May 16, 2019 – Kaseya®, the leading provider of IT infrastructure management solutions for both external service providers (MSPs) and internal service providers (IT departments), capped off a stellar global Connect IT user conference in Las Vegas last week just off the heels of the company’s $500 million funding news. With over 1,800 attendees from around the world, Kaseya and its family of companies – Unitrends, Spanning Cloud Apps, RapidFire Tools, IT Glue and the newest member ID Agent – treated customers, partners and prospects to over 70 jam packed sessions that covered the latest trends affecting managed service providers and internal IT teams and the future of Kaseya’s product roadmap.

Key highlights from Connect IT 2019

New Product Enhancements

  • Kaseya introduced 1-Click Secure Access, a first-of-its-kind feature that empowers technicians with immediate remote control capabilities by leveraging Kaseya’s existing access control capabilities. 1-Click increases technician efficiency by eliminating the complexity and overhead of third-party password management.
  • Kaseya revealed its reimagined user interface that provides a consistent look and feel across all products in order to simplify workflow integrations and improve technician productivity.
  • Kaseya announced that its popular BMS PSA solution now includes IT Glue natively built-in, providing technicians with instant access to contextual information and automated documentation right within their existing Kaseya BMS workspace.
  • Kaseya showed off a slick new integration with Cytracom (VoIP) into BMS. The integration enables MSPs, who use BMS and Cytracom, to access rich call data within the native platform while supporting end users, and delivers an instantaneous VoIP connection in two clicks to seamlessly add new helpdesk tickets in BMS.

Security Suite Enhancements

Kaseya demonstrated the depth of its security functionality through the combination of technologies from RapidFire Tools and newly acquired ID Agent to address the five functions of NIST’s Cybersecurity Framework (CSF). By adopting this five-part framework, Kaseya is able to quickly and effectively help customers:

  • Identify: Identify, prioritize and quantify organizational risk
  • Protect: Continuously identify and protect against system vulnerabilities
  • Detect: Assure timely discovery of security incidents
  • Respond: Quickly respond to recover from cyber threats and downtime
  • Recover: Effectively restore normal operations after an incident

Powered Service 2.0

Building on the previous innovation of delivering custom-designed, “Go-to-Market-in-a-Box” offerings that enable MSPs to increase monthly recurring revenue, Powered Services 2.0 is the industry’s most comprehensive set of offerings that help MSPs build new recurring revenue streams in key strategic areas such as security, compliance and backup, and is designed to help MSPs win at every stage of the service lifecycle.

This new generation of Kaseya Powered Services provides a deeper-than-ever well of resources that MSPs can draw on for effectiveness from service design, sales & marketing readiness and sales execution, all the way to profitable service delivery.

Backup and Disaster Recovery Suite Enhancements

New Unitrends Cloud Backup (UCB) empowers IT professionals in small and mid-sized organizations and MSPs to protect data that resides on servers and endpoint devices by replicating it directly to the Unitrends Cloud.

  • With UCB, businesses no longer have the risk of losing that data to a hard drive crash, a lost laptop, or ransomware. Once in the Unitrends Cloud, data is safeguarded from viruses, hackers, corruption, user error, and accidental deletion.
  • With this new product, file-level recovery is simpler than ever because UCB removes the need to restore to a local physical storage device before returning data to its original location.
    MSPs have the power to configure and manage backups, as well as produce usage reports for each of their customers.

Techie Awards

For the first time, Kaseya honored companies and individuals for their outstanding achievements at its global user conference. The winners included:

Mission: Possible

Last but not least, the itopia + Google Cloud sponsored “Mission: Possible” Challenge with a $5,000 cash prize was won by a team of one –Flavio Suguimitzu of Meriplex Communications.

The competition pitted 42 teams of up to five attendees against each other to pass a rigorous production audit for a fictional company that announced a hostile takeover. Contestants had to build and onboard a new Google Cloud based environment armed with the itopia Cloud Automation Stack (CAS) and a sandbox of Kaseya IT Complete tools to pass an audit in 36 hours or less.

Regional Connect IT conferences will be held in Sydney, Australia in Oct. and Amsterdam, Netherlands in Nov. Registration is now open for both events.

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About Kaseya

Kaseya is the leading global provider of AI-powered cybersecurity and IT management software for IT professionals in managed service providers (MSPs) and mid-market enterprises (MMEs). Through its customer-centric approach and renowned support, Kaseya delivers best-in-breed technologies that empower organizations to seamlessly manage IT infrastructure, secure networks, backup critical data, manage service operations, and grow their businesses. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, Datto, IT Glue, RapidFire Tools, Unitrends, Spanning Cloud Apps, TruMethods, ID Agent, Graphus and RocketCyber. These innovative solutions fuel Kaseya’s IT Complete platform, which is designed to maximize efficiencies and enable businesses through a single pane of glass. IT Complete empowers IT professionals to centrally command hardware, software, security, data, compliance, operations and more from within a comprehensive, integrated, intelligent (AI utilization-optimized), and affordable platform. Headquartered in Miami, Florida, Kaseya is privately held with a global presence in over 25 countries. To learn more, visit