Connect IT Europe Celebrates Winners of First Annual Techie Awards

European MSPs and IT departments recognized for their dedication to providing exceptional IT services to their customers

New York and Dublin – November 12, 2019 – The European Techie Awards celebrated the outstanding achievements of external and internal IT providers at the sold-out, fourth annual Connect IT Europe conference last week. The user nominated awards recognise the commitment to customer excellence and the use of the Kaseya IT Complete platform by innovative European MSP and IT administration teams.

2019 MSP of the Year - CMI
Congratulations to the 2019 MSP of the Year – CMI

This year’s winners include the following:

  • 2019 MSP of the Year goes to the company that has demonstrated excellence in multiple disciplines, including:
    • High customer satisfaction scores
    • High customer retention
    • The use of automation to become more efficient
    • Managing fast growth
    • High profits
    • High employee retention
    • Commitment to tech professional development (tech certifications)
    • Winner: CMI
  • 2019 MSP Automation Award goes to the company that best leverages automation or specific technical processes to enhance the experience of the end users they serve – Winner: ViaData
  • The Community Award goes to the company that has demonstrated thought leadership within the IT services industry by sharing best practices with peers to shape a better technical community – Winner: Upstream
  • 2019 MSP Efficiency Award goes to the company that leverages a tool or set of tools with processes to reduce manual tasks associated with administering an IT environment, thereby reducing the time burden on technicians – Winner: LSA Systems
  • Fastest Growing MSP of the Year goes to the MSP that demonstrates the fastest growth on a year-over-year basis. – Winner: [email protected]
  • 2019 Techie of the Year goes to an individual who goes above and beyond to respond to the changing needs of the business and adapt new solutions to meet the business’ demands. – Winner: Francisco Castillo, Head of Infrastructure, SSP Group

“What a pleasure it is to stand next to these phenomenal examples of IT teams who are delivering not only excellent customer service but also innovative technical solutions,” said James Lippie, senior vice president of partner development, Kaseya. “Through Kaseya’s Techie Awards, we are celebrating and sharing the achievements of external and internal IT teams to create lasting change in the industry. Congratulations to all the European 2019 awardees.”

Connect IT Europe 2020 will take place in Amsterdam on 20-22 October. For more information, visit:

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About Kaseya

Kaseya is the premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries. To learn more, visit