IT management solutions leader names Lee Van Sluyters executive vice president of customer success
June 08, 2017 – Kaseya®, the leading provider of complete IT management solutions for managed service providers (MSPs) and mid-market enterprises, today announced the promotion of Lee Van Sluyters, formerly of Yodle’s Brand Networks Division, to executive vice president of its customer success program and to the company’s executive management team.
As the new executive vice president of customer success, Mr. Van Sluyters will help drive and expand the Kaseya customer success program, an initiative designed around Kaseya’s commitment to help customers grow their business and prosper by using Kaseya’s award-winning products and services. The customer success program is available to all present and future customers, and includes an advanced onboarding process, customer training and education programs, relationship support, professional services, and other enablement tools and services designed to meet the needs of each individual customer.
Mr. Van Sluyters comes to Kaseya with an impressive 25-year track record of bridging sales and customer success. Prior to Kaseya, he served as senior vice president of sales for Yodle’s Brand Networks Division, providing digital and market automation solutions to small and mid-sized businesses. While at Yodle, Mr. Van Sluyters was responsible for both new customer acquisition and customer success, overseeing 50 staff and a $70 million business. Yodle was successfully sold to Web.com (NASDAQ: Web). Prior to Yodle, Lee was vice president of sales at Nolio, Inc., a DevOps SaaS company, which was successfully sold to CA Technologies.
“The success of our customers is integral to the overall success of Kaseya. Our innovative ‘Times 20’ initiative ensures our MSP partners earn around $20 for every dollar they invest in Kaseya solutions. This initiative has paid off greatly. At the recent Kaseya Connect user conference, customer success was a major theme and we heard first-hand about the millions of dollars Kaseya helped our customers both generate and save,” said Van Sluyters. “My goal is to further advance this customer-centric mission Kaseya has built to ensure our customers derive maximum value from our products, services and from our thriving community.”
“Lee is a seasoned professional, who knows how to take care of customers and earn their trust and respect,” said Fred Voccola, CEO, Kaseya. “He is an invaluable addition to our customer success organization. Under this guidance and leadership, Kaseya will be in an even better position to serve our customers and help them succeed in an ever-changing global economy.”