Kaseya Launches Online Collaboration Platform and MSP-Focused Initiatives to Further Empower IT Community

Channel-centric enhancements include new division for high-growth MSPs and compliance-as-a-service content from Kaseya’s Powered Services platform

August 17, 2021 —  MIAMI — Kaseya®, the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium-sized businesses (SMBs), today announced the launch of the Connect IT Community. The  collaborative online platform allows IT professionals to network with peers across the globe, share best practices and enhance their knowledge of the 27 modules of Kaseya’s IT Complete suite of solutions.

The company also announced several MSP-focused enhancements to help IT professionals take advantage of the competitive mergers and acquisitions (M&A) landscape and expand their businesses. These initiatives include a new division focused on high-growth MSPs as well as expanded content offerings through Powered Services Pro, Kaseya’s comprehensive acceleration platform that helps MSPs grow monthly recurring revenue (MRR) through tailored go-to-market content and one-on-one coaching.

“Though Kaseya’s customers are located across the globe in a number of industries, they all have one thing in common—the desire to make their IT environments more effective and efficient,” said Mike Puglia, Chief Strategy Officer at Kaseya. “Kaseya’s Connect IT Community, its new business unit and its latest Powered Services enhancements were all created to help IT professionals get the most out of the workflow-integrated IT Complete suite of solutions—allowing organizations to grow their bottom lines while eliminating the time wasted switching between disparate tools.”

Connect IT Community

Kaseya’s Connect IT Community was designed as a global hub for Kaseya customers to engage with their peers and maximize efficiencies through the Kaseya products they use every day. Connect IT Community users can enjoy the following features:

  • Coffee Shop: Users can visit the Coffee Shop within the platform to post about topics ranging from the latest compliance regulations to new product launches as well as learn more about opportunities to meet peers and industry leaders both virtually and in person.
  • Automation Exchange: Users can share, buy and sell scripts through the Automation Exchange, which is now located in the Connect IT Community.
  • Ideas Portal: The Ideas Portal allows individuals to provide feedback directly to product teams and view the status of submitted projects.
  • Exclusive Groups: Individuals can access exclusive groups within the community by attending events, leaving testimonials, and actively participating in discussions within the forum.

MSP-Focused Enhancements

  • Kaseya has introduced a new division to help high-growth MSPs navigate the ever-changing M&A landscape as well as strategically expand their service offerings. Led by Miguel Lopez, Kaseya’s SVP of Strategic Accounts, this division enhances Kaseya’s continued focus on educating MSPs about M&A through workshops, events and networking opportunities.
  • Powered Services Pro recently expanded its offering to include over 85 pieces of digital marketing content per month to help MSPs sell their security, backup and compliance services more effectively. Since compliance regulations continue to evolve, Powered Services Pro has now incorporated exclusive Semel Systems training to help MSPs increase profits through their compliance-as-a-service offerings. Powered Services Pro helped MSPs close over $3.2 million in MRR in the first half of 2021 through its Goal Assist one-on-one coaching program and continues to help MSPs win new business daily.
  • Kaseya’s newly rebranded Powered Services Podcast provides MSPs with crucial insights and commentary from industry experts on key trends and where the market is headed. The podcast is hosted by Dan Tomaszewski, Kaseya’s SVP of Channel and Community and a former MSP CEO who has firsthand experience with the challenges and opportunities that MSPs face every day.

To learn more about the Connect IT Community, visit https://www.community.connectit.com/. For more information on Powered Services and to listen to the Powered Services Podcast, visit https://www.kaseya.com/managed-service-providers/powered-services/.

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About Kaseya

Kaseya is the leading global provider of AI-powered cybersecurity and IT management software for IT professionals in managed service providers (MSPs) and mid-market enterprises (MMEs). Through its customer-centric approach and renowned support, Kaseya delivers best-in-breed technologies that empower organizations to seamlessly manage IT infrastructure, secure networks, backup critical data, manage service operations, and grow their businesses. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, Datto, IT Glue, RapidFire Tools, Unitrends, Spanning Cloud Apps, TruMethods, ID Agent, Graphus and RocketCyber. These innovative solutions fuel Kaseya’s IT Complete platform, which is designed to maximize efficiencies and enable businesses through a single pane of glass. IT Complete empowers IT professionals to centrally command hardware, software, security, data, compliance, operations and more from within a comprehensive, integrated, intelligent (AI utilization-optimized), and affordable platform. Headquartered in Miami, Florida, Kaseya is privately held with a global presence in over 25 countries. To learn more, visit https://www.kaseya.com/.