Kaseya Welcomes Global Unified Communications Leader to Growing Worldwide Customer Base

Meriplex Communications, a leading SD-WAN solutions provider, selects Traverse by Kaseya to monitor its extensive customer base of Fortune 1000 companies

NEW YORK and MIAMI — Oct. 24, 2017 – Kaseya®, the leading provider of complete IT management solutions for managed service providers (MSPs) and mid-market enterprises (MME), today announced that Meriplex Communications, the leader in SD-WAN, managed services and cloud computing solutions for enterprises, is among its newest customers. Meriplex, which serves leading Fortune 1000 and mid-market companies, now uses Traverse by Kaseya to monitor and manage the network performance of thousands of customer devices.

Houston-based Meriplex Communications is an enhanced service provider that specializes in providing telecommunications solutions for the enterprise market. The company has built upon its extensive experience to design and implement revolutionary data and VoIP services. Always evolving to meet customer needs, Meriplex delivers global infrastructure and hybrid cloud solutions, and now uses Traverse by Kaseya to monitor and manage the hybrid IT environments of its users.

Traverse is a breakthrough, unified monitoring and management solution that provides users with holistic, real-time insights into the performance of hybrid IT infrastructures and distributed data centers. The solution empowers organizations with a service-centric, proactive approach to network performance management to ensure network uptime, drive business success, and easily monitor and manage networks and data centers. With integrated actionable alerts, Traverse enables IT to quickly pinpoint root-cause analyses for faster issues remediation.

Critical to Meriplex’s decision to choose Traverse was the product’s ability to integrate seamlessly with the MSP’s existing applications, including VSA and AuthAnvil by Kaseya, to develop an end-to-end, automated IT management process. Additionally, Traverse’s predictive analytics and dependency capabilities enable Meriplex to develop monitoring sets and service-centric service containers that enhance the company’s ability to proactively identify issues and reduce the amount of false positive alarms. Lastly, to address Meriplex’s biggest pain point with its previous network monitoring solution, Traverse delivers customizable reporting and dashboards that meet the specific needs of its customers.

“Deploying Traverse is the next step in our plan to develop an automated and self-healing Wide Area Network (WAN) for our enterprise customers. Our developers are integrating the service-centric monitoring capabilities of Traverse with the software-defined self-healing capabilities of VeloCloud SD-WAN to provide customers with a managed WAN solution that provides faster speeds, better reliability, and a lower cost than our traditional MPLS solutions. This solution allows our customers to focus on their business-critical applications, while Meriplex takes care of their voice and data needs 24x7x365,” said Dusty Corning, SVP of technology for Meriplex.

“Traverse has earned a reputation as the network monitoring and management solution for modern IT environments because of its extensive capabilities to provide fast, actionable insights and comprehensive root cause analysis. Leading MSPs and IT organizations, like Meriplex, understand the importance and power of service-oriented monitoring to gain control over an ever-growing, complex list of private and hybrid clouds, and virtualized and distributed network infrastructures. Whatever the IT configurations our customers use to drive their business and grow their revenue, Traverse was designed to empower them with real-time visibility into the performance of their centralized and remote environments,” said Sergio Galindo, general manager of Traverse by Kaseya.

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About Kaseya

Kaseya is the leading global provider of AI-powered cybersecurity and IT management software for IT professionals in managed service providers (MSPs) and mid-market enterprises (MMEs). Through its customer-centric approach and renowned support, Kaseya delivers best-in-breed technologies that empower organizations to seamlessly manage IT infrastructure, secure networks, backup critical data, manage service operations, and grow their businesses. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, Datto, IT Glue, RapidFire Tools, Unitrends, Spanning Cloud Apps, TruMethods, ID Agent, Graphus and RocketCyber. These innovative solutions fuel Kaseya’s IT Complete platform, which is designed to maximize efficiencies and enable businesses through a single pane of glass. IT Complete empowers IT professionals to centrally command hardware, software, security, data, compliance, operations and more from within a comprehensive, integrated, intelligent (AI utilization-optimized), and affordable platform. Headquartered in Miami, Florida, Kaseya is privately held with a global presence in over 25 countries. To learn more, visit https://www.kaseya.com/.

About Meriplex

Meriplex is an enhanced service provider specializing in managed services, unified communications, cloud computing solutions and structured cabling for the enterprise market. With global clients, the seasoned Meriplex managed services support desk is staffed 24x7x365 with certified professionals across our multiple North American facilities.