Leading MSP Organization, The 20, Moves from ConnectWise to Kaseya

Enhanced multi-tenancy capabilities and advanced features in Kaseya BMS help The 20 increase revenue and customer retention

KASEYA CONNECT, LAS VEGAS — May 10, 2017 – Kaseya®, the leading provider of complete IT management solutions for managed service providers (MSPs) and mid-market enterprises, today announced that The 20 has chosen Kaseya BMS to become its new professional services automation (PSA) solution. The partnership comes as Kaseya launches the latest version of BMS with enhanced multi-tenancy capabilities and advanced features that led The 20 to make the switch from ConnectWise® . BMS, part of the Kaseya IT Complete Unified MSP Growth Platform, supports all the back-end operational needs of MSPs, and is priced at one-third the cost of competing industry offerings.

“The new features and functionality contained in BMS made it a no brainer to switch,” said Tim Conkle, CEO, The 20. “Not only are we able to better serve our customers, but our overall experience with BMS and Kaseya is superior. Our investment in the product is producing huge returns by both saving us money and allowing us to create a new revenue-generating service offering around the product itself. On top of that, we are confident that Kaseya and BMS will continue to evolve and grow to meet our future business needs.”

BMS rectifies the mistakes of first-generation PSA solutions, such as ConnectWise, by delivering a cloud-based solution that is fast and easy to deploy, and intuitive to use. PSA tools should enable MSPs to capture and analyze information that helps make their business more efficient and profitable. The latest release of BMS takes this commitment a step further by now allowing MSPs and MSP groups to create a new service offering around their PSA solution that drives both revenue and customer retention.

New to the latest version of BMS are powerful trust relationships. Leveraging BMS’ secure multi-tenant infrastructure, large MSPs and MSP groups, like The 20, can effectively manage parent-child relationships between PSA instances. Today, the solution empowers The 20 with holistic visibility and secure information sharing across all customer instances, allowing for the efficient oversight and distribution of best practices. Additionally, Kaseya’s PSA Migrator solution, now with BMS Express – a feature that specifically migrates ConnectWise customers, allows organizations to quickly and easily migrate client accounts and contacts from any competing solution to BMS in a matter of days.

“After toiling for years with the inefficiencies of first-generation PSA solutions, MSPs are vocal that BMS is exactly the solution they have been clamoring for. With the addition of The 20 to our customer roster, it’s clear that we’ve hit the mark as far as what this community desires in a PSA,” said Fred Voccola, CEO, Kaseya. “Our PSA Migrator solution with BMS Express makes it so easy to migrate data and seamlessly transition to BMS from ConnectWise or any other PSA solution. It really becomes a no brainer to make the switch. As a result, we are seeing historic adoption numbers for BMS and our overall IT Complete Platform.”

New capabilities in the latest version of BMS include:

  • Multi-Tenant Trust Relationships and Business Templates: Users have the ability to securely define trust relationships between MSP entities, and efficiently deploy and manage best practice business policies across multiple MSP entities.
  • Aggregated Service Desk: “Parent” MSPs can offer service desk as a service to multiple “child” MSP entities. Via a secure trust relationship, service desk technicians at the parent level can securely view and work tickets for each child MSP.
  • REST API Updates Simplifying Third-Party Integrations: A comprehensive new REST API facilitates a plethora of third-party integrations, including best-in-class MSP solutions such as Customer Thermometer client surveys, BrightGauge business intelligence and dashboards, IT Glue IT documentation, and QuoteWerks quote and proposal.
  • Integration with Live Connect: One-click access to Live Connect remote control in VSA enables MSPs to remotely troubleshoot and manage endpoints regardless of their location.

The all-inclusive pricing of $35 per seat, per month, for BMS is at least 66 percent lower than competing solutions. The solution delivers everything an MSP needs to run their business, but without all of the obsolete feature baggage and technology limitations of legacy PSA systems.

As part of this announcement, current ConnectWise, AutoTask® and Tigerpaw® customers can take advantage of a one-year free competitive offer to switch to BMS. Learn more here: http://www.kaseya.com/forms/bms-competitive-offer.

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About Kaseya

Kaseya is the leading provider of unified IT & security management software for IT professionals in managed service providers (MSPs) and mid-market enterprises (MMEs). Through its customer-centric approach and renowned support, Kaseya delivers best-in-breed technologies that empower organizations to seamlessly manage IT infrastructure, secure networks, backup critical data, manage service operations, and grow their businesses. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, Datto, IT Glue, RapidFire Tools, Unitrends, Spanning Cloud Apps, TruMethods, ID Agent, Graphus and RocketCyber. These innovative solutions fuel Kaseya’s IT Complete platform, which is designed to maximize efficiencies and enable businesses through a single pane of glass. IT Complete empowers IT professionals to centrally command hardware, software, security, data, compliance, operations and more from within a comprehensive, integrated, intelligent (AI utilization-optimized), and affordable platform. Headquartered in Miami, Florida, Kaseya is privately held with a global presence in over 25 countries. To learn more, visit https://www.kaseya.com/.

The 20
About The 20

The 20 is an exclusive business development group for Managed Service Providers (MSP) aimed at dominating and revolutionizing the IT industry with its standardized all-in-one approach. The 20’s robust RMM, PSA, and documentation platform ensures superior service for its MSPs’ clients utilizing their completely US-based Help Desk and Network Operations Center. Extending beyond proven tools and processes, The 20 touts a guaranteed sales model, a community of industry-leaders, and ultimate scalability.