Your IT collaboration tool for seamless knowledge sharing
Sharing information shouldn’t be difficult, but the IT communication gap is real. Boost productivity and get your whole team on the same page with MyGlue, Kaseya’s IT collaboration solution.
Secure, uninterrupted access to all your data
MyGlue is the client-facing portal built on IT Glue that gives your customers secure, self-service access to passwords, SOPs and business-critical information all in one place. Empower clients to find what they need instantly, reduce ticket noise and collaborate more effectively without compromising security.
Optimize password management
Sharing critical IT information comes with security risks. But with a secure platform and autofill login information, your IT policies will always be enforced. Control access, not collaboration.
"We use MyGlue with our clients to give them structured password management so they can share internally and share externally with us. It allows them to feel more secure in that they’re not storing passwords in a vulnerable browser cache, which has been a big problem for all of our clients… it gives them safety." Simon Lewis, Managing Director, vIT4u
Make communication seamless
Your team works better when everyone has access to the same information at the same time. Better collaboration is simple with real-time knowledge sharing and accurate documentation together in a tool designed for IT professionals.
"IT Glue gave our clients full visibility into our performance, which helped build trust and strengthen relationships. Our business development team also uses MyGlue to showcase our capabilities to prospects. It’s a powerful differentiator that sets us apart from the competition." Chad Wiggins, Co-Founder and Partner, PulseOne
Boost productivity
Reduce support requests by putting the right information directly in users’ hands. Enabling self-service can lower ticket volume, shorten resolution times and increase efficiency while ensuring the right data gets to the right people at the right time.
“With MyGlue, we offer a secure, easy-to-use platform for password management. It’s a small investment for us but a huge win and timesaver for our clients.” Chris Swecker, TAC Manager, Appalachia Technologies
IT collaboration software that connects people and processes
Centralized knowledge hub
Create a safe space where end users can find everything from policies and procedures to training materials and passwords. Better collaboration starts with consistent access to information that’s easily accessible. Reduce tickets by letting users find answers on their own.
Enterprise-grade security
Protect sensitive information with a SOC 2 Type II compliant solution that uses advanced safeguards, including password encryption, SSO and MFA. Keep every document and password secure with oversight tools that reduce risk and strengthen trust.
Secure password vault
Store and protect every password in one place. Allow users to add and manage personal logins while keeping team credentials up-to-date. Autofill logins and easy-to-find credentials make sharing information securely a breeze.
Role-based permissions
Control what specific users can view, create, edit or delete with flexible role options and group-level permissions. Make sure everyone who needs to access data can, while preventing mistaken deletions or edits.
Get IT collaboration and much more with Kaseya 365 Ops
Kaseya 365 Ops, together with MyGlue, delivers a single, integrated subscription that provides everything needed to manage, document and optimize your IT service operations.
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Read Case Study →Frequently asked questions about IT collaboration
IT collaboration refers to the practice of IT teams and end users working together to share knowledge, resources and responsibilities within a secure framework. It’s important because it eliminates silos, improves communication and ensures that everyone has access to accurate information, leading to faster problem resolution and stronger business outcomes.
Team collaboration in IT can be increased by focusing on structure, transparency and the right tools. Best practices include:
- Create structured processes so IT teams and end users understand how to work together effectively
- Encourage knowledge sharing to make vital information available beyond a single person or team
- Provide platforms that connect people by centralizing communication and documentation
- Establish defined roles to clarify responsibilities and reduce overlap or confusion
- Promote transparency to build trust and ensure everyone has visibility into IT priorities and progress
An IT collaboration tool is software designed to centralize communication, documentation and access to shared resources. These tools allow IT teams and end users to store, share and retrieve knowledge securely, manage passwords and coordinate tasks. By simplifying how information flows between IT and the business, these tools make daily operations more productive and reliable.
Ready to get started?
Request a demo to see how MyGlue helps you boost collaboration between IT and end users.