Kaseya® Service Desk™

Kaseya Service Desk provides a comprehensive and flexible helpdesk environment, that consolidates all incidents, requests, problems and change requests in one centralized management interface. Kaseya Service Desk enables you to align IT services with the needs of the business, improve service quality, and increase return on IT investment.

With Kaseya Service Desk, you can:

• Track and manage incidents, problems, service requests, and change requests through a single pane of glass console
• Automate remediation and escalations with rules-based procedures
• Establish fine-grained control of Service Desk access through comprehensive roles and scopes