Posts by George RousePage 5

Backup Testing: Why Most Businesses Find Out Too Late That Their Backups Don't Work

Backup Testing: Why Most Businesses Find Out Too Late That Their Backups Don't Work

According to the 2026 Kaseya State of the MSP Report, 79% of MSPs now offer backup and recovery as a

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CIS Controls: A Practical Security Framework for IT Teams and MSPs

CIS Controls: A Practical Security Framework for IT Teams and MSPs

According to the 2026 Kaseya State of the MSP Report, 71% of MSPs reported year-over-year revenue growth in cybersecurity, but

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What Is a Network Operations center (NOC)? A Guide for MSPs and IT Leaders

What Is a Network Operations center (NOC)? A Guide for MSPs and IT Leaders

According to the 2026 Kaseya State of the MSP Report, 83% of MSPs say their IT management tools significantly enhance

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What Is PSA Software? A Complete Guide for MSPs and IT Service Providers

What Is PSA Software? A Complete Guide for MSPs and IT Service Providers

According to the 2026 Kaseya State of the MSP Report, 71% of MSPs say acquiring new customers is their biggest

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Break-Fix vs. Managed Services: How to Make the Transition Stick

Break-Fix vs. Managed Services: How to Make the Transition Stick

Most MSPs started as break-fix shops. Something broke, a client called, you fixed it and sent an invoice. It's an

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What Is Endpoint Detection and Response (EDR)?

What Is Endpoint Detection and Response (EDR)?

According to the 2026 Kaseya State of the MSP Report, 71% of MSPs reported year-over-year cybersecurity revenue growth, and EDR

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What Is IT Services Management (ITSM)?
George Rouse

What Is IT Services Management (ITSM)?

According to the 2026 Kaseya State of the MSP Report, 35% of MSPs say automation has most improved their first-response

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Business Email Compromise (BEC): What It Is and How to Stop It

Business Email Compromise (BEC): What It Is and How to Stop It

Business email compromise (BEC) is a phishing-related scam that can lead to both reputational and financial loses for your organization. Learn how.

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What Is ITIL? A Practical Guide for IT Teams and MSPs
George Rouse

What Is ITIL? A Practical Guide for IT Teams and MSPs

According to the 2026 Kaseya State of the MSP Report, 83% of MSPs say their IT management tools significantly enhance

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What is a security operations center (SOC)? A guide for IT leaders and MSPs

What is a security operations center (SOC)? A guide for IT leaders and MSPs

According to the 2026 Kaseya State of the MSP Report, 61% of MSPs report that most or all of their

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