Forget witches and zombies. For IT pros, the scariest monsters lurk in the digital realm. While most people are busy planning their Halloween costumes and parties, IT professionals have a different kind of worry on their hands.
In this blog, we’ll shed light on FIVE hair-raising fears that haunt IT pros day and night, and one powerful solution to overcome them all.
The ransomware menace
The biggest fear that tops the charts for IT professionals is the fear of a ransomware attack. As per the 2023 Cost of Data Breach report, ransomware incidents account for 24% of malicious attacks and the global average cost of a ransomware attack cost surged 13% to a staggering $5.13 million — not to mention the accompanying reputational damage.
While we regular folk only worry about imaginary shadowy figures in the corners of our room, IT pros sweat over end users clicking on infected links, that open the door for ransomware and other nasty cyberthreats. Today, cybercriminals have access to a range of advanced tools and technologies that exponentially increase their chances of launching successful attacks. This makes it increasingly difficult for IT professionals to secure a growing number of devices and types that have greatly expanded the attack surface, making organizations vulnerable. In fact, the average mobile worker globally carries 3.5 mobile devices.
As the risks continue to mount daily, technicians find themselves at a crossroads, facing difficult choices. Should they take a device-centric or user-centric security approach? Would a proactive or a reactive model be better for their organizational structure? And most importantly, do they have the budget for it? With so much happening on the security side alone, fears and worries are bound to arise.
Though seemingly harmless, the monotony of the daily grind is one of the biggest reasons for technician burnout, unhappiness and churn. Running an IT infrastructure is a round-the-clock job where, more often than not, technicians find themselves extinguishing the same little fires over and over again, leaving them drained.
Imagine spending endless hours addressing password reset requests and repeatedly asking people to reboot their systems. With little time and opportunity to focus on high-value work that would move the needle on revenue, business growth and personal fulfillment, many IT professionals succumb to lethargy and listlessness. The Kaseya 2023 IT Operations Survey found that about 75% of the respondents were unsatisfied with their work-life balance, highlighting that their circumstances had barely changed over the past year.
Any tool that can automate daily tasks and free technicians from the curse of monotony can exponentially boost their productivity and result in massive IT improvements for the organization.
Fear of false perceptions
It’s unfortunate that the efforts of IT professionals frequently tend to go unappreciated, even by the organization’s executives. They are seen as problem-solvers, go-to experts for technical glitches and guardians of the server rooms.
Struggling to quantify and highlight their work, they are often solely evaluated on the volume of tickets they address. This system stifles innovation and creativity, and many technicians fear being labeled underperformers when trying to think outside the box and automate more. The absence of constructive feedback and the sense of isolation adds to the overall challenges they face.
The fact that IT is considered a cost center doesn’t make things any easier. With the fear of layoffs in a weak economy always lurking, IT pros tend to feel like they’re constantly walking on eggshells, which can have a detrimental effect on their well-being and performance.
Fear of the unknown
Even though change is an inevitable part of life, in many instances leading to better outcomes, we tend to equate it with uncertainty and unpredictability. What’s familiar is comfortable, while change means learning new skills and adjusting to a new way of life that can come with a certain amount of friction.
There’s no escaping change in IT, with developments occurring rapidly. It can be something as simple as learning to use a completely new software or as complex as migrating the entire infrastructure to a new platform in case of mergers and acquisitions.
Amid these transitions, tensions run high due to the fear of making even the smallest mistake. Instead of dreading or fretting over these changes, engineers can arm themselves by proactively preparing for what’s to come.
The pressure to do more with less can cause IT technicians to experience intense cycles of anxiety and stress that can negatively impact their performance. Budget constraints, a shortage of skilled personnel and inadequate hardware can make meeting deadlines more challenging.
By investing in the right tools and solutions, organizations can help IT technicians supercharge their productivity and meet all their IT needs on a budget.
Conquer your fears with Kaseya VSA
As the number of endpoints continue to rise, the resources available to manage them are dwindling. But fear not! We have the perfect solution for you.
Kaseya VSA is a cutting-edge RMM solution that redefines endpoint management and monitoring. It empowers you to handle both leading-edge and legacy endpoints effortlessly, supercharging your productivity with industry-leading automation. Patch management, ticketing and routine tasks? Automated. Easily manage and patch even remote endpoints for complete control and security.
VSA offers the largest out-of-the-box script library and real ticket auto-remediation capabilities, allowing you to automate more everyday tasks and proactively stop ransomware-level threats. Our solution prioritizes security and is designed to eliminate risk with a secure framework. Once the job is done, use our executive reporting feature to showcase the value of your work and earn recognition for it.
In these tight economic times, budgets matter. That’s why VSA is priced 30% lower than other solutions in the market, so you get all the features you need at a price you can afford. Put your fears to rest with a demo of VSA today.