Escape the daily grind of mundane IT tickets and free your technicians to innovate, create and focus on what truly drives your business forward. We at Kaseya took note of your concerns and built a world-class help desk service to revolutionize your approach to IT support and liberate your team from the endless loop of IT tickets. No longer will you spend your days resetting passwords, addressing troublesome network issues or fixing printers.
In this blog, we’ll take a closer look at the features and benefits of the Kaseya Help Desk service and discover how it can set your business on the path to higher profitability.
What is the Kaseya Help Desk service?
The Kaseya Help Desk is an outsourced, white-labeled IT support service designed to provide your clients and end users with high-quality technical support. By troubleshooting issues consistently, swiftly and efficiently, the service will ensure seamless operations and uninterrupted productivity for your business on a budget.
Our dedicated Help Desk staff will triage, manage and solve the large volume of L1 and L2 tickets, freeing your technicians to focus on solving complex IT issues that need their attention and expertise. The expert technicians manning the Kaseya Help Desk will amaze your clients with service that is second to none, boosting your credibility and profitability.
The biggest advantage of the Kaseya Help Desk is its 24/7 availability. Your clients or users can dial in at any time of the day or night and have someone address their issues. This function is available to everyone, regardless of the size of your business. If you’re an MSP, a help desk operating round the clock can give your business a significant advantage over competitors, helping you win deals, acquire more clients and scale your business without worrying about operational constraints.
What makes the Kaseya Help Desk different?
As an industry “one of a kind,” the Kaseya Help Desk is here to redefine efficient and high-quality IT support with innovative features.
Maintain compliance with government rules
Keeping compliance and security in mind, the Kaseya Help Desk team operates entirely from within the region. The U.S. office, situated in Orlando, Florida, comprises U.S. citizens, while EU citizens staff the Ireland office in Dundalk. Whether it’s CMMC 2.0 or GDPR, the Kaseya Help Desk will meet all your compliance requirements.
White-labeled for your business’ success
The Kaseya Help Desk is yours by definition. Our technicians will answer the phone and respond to emails as if they were part of your team. They will use your runbooks from IT Glue and remediate tickets that show up in your PSA/ticketing solution, ensuring a seamless resolution process consistent with your policies and protocols.
Skilled staff provides top-notch service quality
The skilled technicians operating the Kaseya Help Desk service are experts at navigating a number of industry-leading solutions, such as VSA, Datto RMM, Vorex, BMS, Autotask and IT Glue. With a three-minute call pickup (SLOs), the Kaseya Help Desk guarantees swift response times, ensuring efficient issue resolution for exceptional end-user experience.
Cost saver and efficiency driver
With the current economic climate getting grimmer by the day, reducing costs and saving money is everyone’s priority. The Kaseya Help Desk service provides unlimited tickets per device model for complete support that unlocks business growth. By leveraging economies of scale, the Kaseya Help Desk ensures that our services cost you less than hiring a technician would. So, while your competitors cut back, you can scale your business and get a leg up without burning through your budget.
Benefits of the Kaseya Help Desk service
These are the top benefits of the Kaseya Help Desk service for your business:
Provide the highest level of service quality
Having technicians repeatedly perform mundane tasks can lead to exhaustion and decreased morale, ultimately affecting service quality. By redirecting their focus and expertise toward more challenging and impactful tasks, you can boost their productivity and morale and foster a sense of accomplishment within the team. As your technicians return to doing things they love, our team will be hard at work crushing tickets with remarkable efficiency and speed.
Accelerate your growth
Incredibly, 81% of organizations are experiencing a shortage of skilled tech workers. A lack of skilled technicians can force you to delay your growth plans and even rethink your long-term business goals. Even if you find the right candidate, you might miss the growth opportunity since onboarding technicians and getting them up to speed can take time. The Kaseya Help Desk has some of the best technicians, equipped with the knowhow to provide outstanding support so you can confidently scale.
Outsourcing to the Kaseya Help Desk will instantly expand your margin since it is more cost-effective than hiring full-time technicians. This will immediately reduce your overhead expenses associated with maintaining an in-house staff while also giving you access to a diverse pool of technicians.
Decoupling sales success from operational woes for MSPs
Although many MSPs have a powerful and effective sales process, growing the support team becomes unaffordable. With Kaseya Help Desk, your operational efficiency and potential are virtually unlimited, enabling you to onboard clients and users without overloading your operations team. This seamless scalability ensures that your service quality remains uncompromised even during periods of rapid growth or increased demand.
Better work-life balance
Despite constant efforts to improve the work-life balance of IT professionals, increasing workloads and limited resources do little to solve the problem. A staggering 70% of MSP executives and 62% of IT technicians at small and midsized businesses (SMBs) reported working on a holiday or weekend.
IT professionals are being asked to do more with fewer resources every day, leading to acute burnout and stress. By significantly reducing the strain on their schedules, one of the outcomes of the Kaseya Help Desk service is to help IT professionals enjoy a healthier work-life balance. Eliminating burnout and stress leads to a decrease in technician churn, creating a more stable and satisfied workforce.
Elevate your IT support experience with Kaseya
The Kaseya Help Desk is a best-in-class IT support service designed with a focus on empowering MSPs and small to midsize businesses (SMBs) to exceed their highest growth targets. Partnering with Kaseya to manage your IT service delivery will help you streamline your help desk process, giving you opportunities to scale and grow.
Outsourcing your mundane tickets to our help desk will not only strengthen your process but also make it more cost-effective. Moreover, you can uncover more gains by channeling the skill and time of your technicians towards long-pending, high-priority IT projects. Gear up to see a dramatic improvement in your budget and technician workload. To find out more, click here.