We Take Care of the Daily Tickets that
Every IT Pro Dreads
Sign up for Kaseya Help Desk Services to suit your unique business needs. Enroll your endpoints into the appropriate service level with our flexible service model. Kaseya Help Desk Services gives you the freedom to add endpoints and upgrade service levels at any time.
Accelerate Your Growth
Never worry about delivering the highest quality IT experience by outsourcing the daily management of tickets to Kaseya Help Desk Services. Scale instantly without the laborious process of hiring new techs as you onboard new clients/users.
Deliver the Highest Quality Service
Deliver best-in-class service and eliminate the time spent by your team on the mundane day to day tickets. Empower your team to solve hard problems faster by not worrying about password resets or have-you-tried-turning-it-off-and-on-again tickets.
Improve revenue by offering 24×7 ticketing without needing to hire new headcount. Reduce costs by taking advantage of Kaseya’s economies of scale. With Kaseya Help Desk Services, you can always trust that your daily tickets are triaged, solved and escalated appropriately.
Get Your Nights and Weekends Back
Kaseya Help Desk Services answers the phone and manages the tickets that matter to your end users no matter what time of day ensuring that you and your team get your nights and weekends back. Reduce technician churn by eliminating on call shifts and free your team from managing the tickets they hate.
Why Choose Kaseya Help Desk Services?
Improve technician morale and
reduce technician churn instantly
Technicians report increased burnout and likelihood to look for another job due to the overload of mundane everyday tickets.
Kaseya Help Desk Services picks up the phone and manages the tickets your technicians hate simultaneously reducing costs and technician churn
Deliver best-in-class IT service
delivery while lowering costs
MSPs and IT departments alike need to reduce spending in the face of worsening macroeconomic headwinds.
Kaseya Help Desk Services is the low cost answer to delivering best-in-class end user experience
Accelerate the growth of your business without hiring new technicians
Endpoint growth is outpacing IT staff growth.
Kaseya Help Desk Services scales according to your needs without the laborious process of hiring and training
Why Leading MSPs and IT Teams Choose Kaseya Help Desk Services
Check out our one pager to find out the top reasons you should partner with Kaseya Help Desk Services to manage the daily delivery and management of L1 and L2 tickets.
Kaseya Help Desk Services Offerings
Kaseya Help Desk Services enables you to expand your coverage and deliver best-in-class service delivery without expanding your payroll. We pick up the phone so you don’t have to! Getting started is fast and easy, so you can immediately start reaping the benefits. Our innovative unlimited tickets per endpoint model ensures that every business can get the right coverage for the right price.
24x7 Ticket Management
IT disasters can strike at any time, but those disasters shouldn’t ruin your nights and weekends. Leverage Kaseya Help Desk Services’ 24x7x365 ticket management to sleep easy, lower delivery costs, and free your team up for higher value activities.
100% In Region Staff
Kaseya Help Desk Services empowers you to leverage our team IT experts at our Orlando, Florida and Dundalk, Ireland Centers of Excellence ensuring quality IT service delivery and data sovereignty that supports major international compliance standards.
Experts on the Tech Stack You Use
Kaseya Help Desk Services technicians are experts on industry-leading RMM, PSA, and IT Documentation solutions such as VSA, Datto RMM, BMS, Autotask, and IT Glue. Leverage our best practice automations to increase service delivery speed and reduce costs.
Unlimited Tickets per Device
Kaseya’s unlimited tickets per device pricing model empowers every business to achieve best-in-class service delivery at a low cost that suits your budgets. Rest easy knowing that every password reset, printer issue, or network tickets you receive is quickly resolved.
Kaseya Help Desk Services is an extension of your existing MSP or IT Dept. White-label Kaseya Help Desk Services to deliver top-notch service delivery, improve client retention, and reduce end-user frustrations. Leverage Kaseya Help Desk Services reporting to demonstrate value to stakeholders.
With a 3 minute call pickup, 30 minute, L1 ticket resolution, and 60 minute L2 ticket resolution SLO’s, Kaseya Help Desk Services empowers you to deliver the highest quality end user experience without burning out your current team.
Looking to Upgrade from Your Current Outsourced Ticketing Provider?
No sweat. Kaseya is an expert at supporting you during the migration from conventional outsourced help desks to Kaseya’s next gen Help Desk Services. Kaseya supports you all the way through ensuring the right client sites, SLA’s, and data come over during onboarding.
Industry Leading Help Desk Requires Industry Leading Technology
In order to ensure the highest quality end user experience at the lowest cost, your business must by Powered by Kaseya ™. To outsource the daily management of tickets to Kaseya Help Desk Services your business must already leverage the following products:
Outsource the consistent delivery of daily IT tickets to a team of true VSA experts. Rest easy knowing the best in the business are proactively working to keep your end users happy and productive.
Autotask or BMS
Our Help Desk team leverages Kaseya’s industry-leading ticketing solutions to auto remediate common tickets, report on ticket SLAs, and provide you with actionable insights to improve your IT ecosystem
Kaseya Help Desk Services leverages IT Glue to get contextual information fast! They will access passwords, procedures, and information related to an asset to solve tickets, hit service level objectives, and delight your end users
Frequently Asked Questions
Help desk services are a centralized point for users to seek assistance and receive support to resolve technical issues. It involves a team of professionals who specialize in addressing and resolving IT-related queries, technical glitches, and user concerns. The goal of a help desk team is to enhance user experience, streamline IT processes and maintain seamless functionality across an organization.
Help desk services are typically delivered through various channels such as phone, email or online chat. These services extend beyond mere troubleshooting, encompassing proactive guidance, software assistance and user education. In essence, help desk services play a pivotal role in improving operational efficiency, fostering user satisfaction and contributing to the overall success of an organization.
Help desk services offered by Managed Service Providers (MSPs) or organizations form a robust framework of crucial support functions designed to optimize IT operations and enhance user experiences. Here are some key help desk services typically provided by MSPs or organizations:
- Issue Resolution: A help desk services team excels in swiftly identifying and resolving a wide range of technical issues, ensuring minimal downtime and disruption to business operations.
- Troubleshooting: The professionals at a help desk team are adept at diagnosing and troubleshooting hardware and software problems, addressing user concerns promptly and effectively.
- Software Support: Help desk services also include assistance with software-related queries, installations, updates and patches, ensuring applications run smoothly and securely.
- Maintenance Tasks: The help desk team handles regular maintenance activities, such as system updates, security patches and performance optimizations to enhance overall system reliability.
- Incident Management: The help desk manages and coordinates incident responses, ensuring a structured approach to addressing and resolving unexpected issues.
- User Guidance: A help desk team contributes to improved user proficiency by providing guidance and support to users on technology usage, best practices and problem prevention.
- Training: Help desk services often include user training sessions, empowering clients with the skills and knowledge necessary to navigate and utilize technology effectively.
- Connectivity Support: Help desk teams resolve network and connectivity issues to maintain seamless organizational communication and operations.
Outsourcing help desk services allow businesses to tap into specialized expertise and a dedicated team of professionals, ensuring swift and effective issue resolution. Outsourced help desk services also provide significant cost benefits regarding overhead costs associated with maintaining an in-house help desk team. With the scalability and flexibility of outsourcing, organizations can quickly adapt to changing business needs, and by offloading routine tasks, internal resources can focus on core business functions.
There are several benefits to outsourcing help desk services. Here are a few of them:
- Access to premium support services: With outsourced help desk services, an organization gains access to truly enterprise-grade support services that possess a broad range of experience, expertise, and access to premium support tools.
- Round-the-clock support: An outsourced help desk service provides 24/7 assistance to an organization’s service requests. This improves customer satisfaction, helping organizations enhance their brand value.
- Faster response time: Businesses suffer greatly from plummeting response times, especially during busy service hours. However, outsourced help desk teams provide scalability, allowing organizations to adjust support services based on fluctuating demands flexibly.
- Cost-effectiveness: Cost-effectiveness is another key advantage, as outsourcing eliminates the need for extensive in-house infrastructure and personnel, leading to substantial savings.