Kaseya Connect 2026 brought together thousands of MSPs and IT professionals in Las Vegas for one of the most anticipated events in the channel calendar. From major product launches to a packed agenda of expert-led sessions and a couple of unforgettable nights, here’s a full look at the biggest moments from the event.
The big picture: The intelligence era of IT
For years, the IT industry has asked MSPs to do more with less while relying on tools that don’t communicate and data that stays locked in silos. That’s the challenge Kaseya CEO Rania Succar set out to address at Connect 2026.
In front of a packed and energized crowd, Rania unveiled Kaseya Intelligence — the engine at the heart of our platform that delivers connected, automated operations and puts real-time insight directly at your fingertips. More than just another AI feature, it changes how teams operate and how decisions get made across the entire IT environment.
With Kaseya Intelligence, teams gain:
- More capacity: When both humans and AI agents can act across the platform through API access, routine work no longer slows teams down. Autonomous operations expand what your team can handle, helping you get more done without adding headcount.
- More control: Connected data and operations enable faster threat detection, seamless cross-system workflows and better decisions without the constant friction of switching between tools.
- More clarity: Real-time, data-driven insight into both business and operations shows what is impacting productivity, security and profitability, giving you the visibility needed to build trust and demonstrate value.
Built on one of the deepest pools of aggregated and anonymized data in the industry, Kaseya Intelligence operates with a level of context few platforms can match. It understands what normal looks like across millions of environments, recognizes when something is off and responds automatically.
Instead of teams reacting to alerts, the platform can take action on its own. Instead of jumping between tools, information flows where it is needed. Instead of relying on assumptions, decisions are based on real patterns observed across billions of events.
The result is a platform that does more than connect tools. It works with context, adapts as conditions change and helps teams stay ahead of issues before they escalate.
Product keynote highlights
The product keynote at Connect 2026 turned the vision behind Kaseya Intelligence into real-world announcements, showcasing new releases across IT service delivery, cybersecurity and cyber resilience. Here are some of the biggest highlights:
Digital Specialist for Ticket Triage
Powered by Kaseya Intelligence, the new Digital Specialist for Ticket Triage uses AI agents to classify, prioritize and route tickets based on context, skills, workload and availability. Tickets are assigned automatically, helping technicians spend less time triaging and more time resolving issues.
Datto RMM Smart Insights
AI surfaces relevant endpoint information proactively, giving technicians the context they need before they even start troubleshooting.
Kaseya Assist for IT Glue
An AI assistant built into IT Glue that helps technicians quickly find documentation, create runbooks and surface contextual answers, using plain English or pre-built prompts.
Kaseya MDR
A managed detection and response offering that brings round-the-clock security operations to MSPs without requiring them to build the SOC themselves.
Kaseya SIEM
Kaseya SIEM delivers enterprise-grade security for lean IT teams, combining AI SOC capabilities with a unified SIEM platform that provides visibility across cloud, identity, endpoint and network from a single console. With more than 40 out-of-the-box integrations and flexible SOC management, you can tailor the level of support to your needs.
Azure Files: Datto Backup for Microsoft Azure
We’ve expanded our Azure coverage with Azure Files Backup, extending protection beyond virtual machines, eliminating single-cloud risk and reducing costs.
Unified M365 Recovery with Entra ID
We introduced unified recovery for Microsoft 365 Exchange and Entra ID, allowing organizations to restore identity and SaaS environments in a single workflow in minutes.
Compliance and trust: Setting the standard for the whole industry
Compliance is not just a checkbox for Kaseya’s enterprise and government-facing partners. It’s a competitive differentiator that the company is pursuing more aggressively than any other platform in the space.
Compliance roadmap
- Now: FIPS 140-3 validation achieved across six products (Datto BCDR, myITprocess, SaaS Alerts, vPenTest, Unitrends, ConnectBooster).
- Fall 2026: 15 products will hold FIPS 140-3 validation, including IT Glue, Datto RMM, KaseyaOne, VSA 10, INKY, Kaseya SIEM, Kaseya MDR and more.
- September 2026: CMMC Level 2 audit-ready across seven platforms (Datto RMM, Autotask, IT Glue, Datto BCDR, SaaS Protection, SaaS Alerts, KaseyaOne).
- Q1 2027: FedRAMP 20X authorization targeted for SaaS Alerts and Datto BCDR, opening the door for MSPs serving federal agencies.
Breakout sessions: Deep dives tailored to your priorities
Connect 2026 featured a packed lineup of breakout sessions designed around the biggest operational, security and growth challenges facing MSPs and IT departments today. Across four focused tracks, attendees explored practical strategies, real-world use cases and hands-on approaches they could immediately apply to their businesses.
Cyber resilience
As data sprawl, ransomware and compliance pressures continue to grow, these sessions focused on helping teams strengthen resilience across backup, recovery and continuity operations. Attendees explored how integrated cyber resilience strategies can reduce risk, improve recovery readiness and keep businesses operational when disruptions occur.
Cybersecurity
Modern threats require security operations that work across prevention, detection and response without gaps between tools. These sessions explored how tighter platform integration, connected workflows and AI-driven operations can help teams detect threats faster, reduce response times and strengthen security operations across the entire environment.
IT service delivery
Technicians are under constant pressure to manage more. This track focused on reducing operational friction by bringing endpoint management, ticketing, automation and documentation into a more unified workflow. Sessions showed how AI-powered operations can improve technician efficiency, reduce repetitive work and create more consistent customer experience.
MSP growth
Growth sessions focused on how MSPs can strengthen visibility, generate demand and scale customer acquisition in increasingly competitive markets. Attendees explored modern marketing frameworks, AI-powered lead generation strategies and proven approaches for turning online visibility into appointments, referrals and long-term business growth.
Celebrating the MSPs raising the bar
Connect 2026 introduced the inaugural Kaseya Connect Excellence Awards, celebrating the partners who are raising the bar for the entire industry.
Congratulations to all six winners:
- MSP of the Year – Partek IT Solutions
- Fastest Growing MSP – Norterra Tech
- Automation Innovator – Far Out Solutions
- Security Excellence – STACK Cybersecurity
- Marketing Excellence – IT for Education
- Community Champion – Stepping Forward Technology
After hours: Networking done right
Kaseya Connect wouldn’t be complete without some memorable evenings to match the packed days.
Tuesday night brought attendees to Hakkasan, one of Las Vegas’ most iconic nightclub venues, to connect with peers, unwind and celebrate the community.
Wednesday closed with a Formula 1-themed party, perfectly timed with the buzz of F1’s Las Vegas presence. It was a fitting way to cap off a conference that, at its core, was all about speed: the speed of innovation, delivery and the industry’s evolution.
A turning point
Connect 2026 marked a defining shift in how MSPs and IT departments will operate in the years ahead. Kaseya’s message was clear: intelligence delivers real value when it is woven into the foundation of the platform, not added onto disconnected tools.
Want a closer look at everything announced at Connect 2026 and what it means for your business? Sign up for the, From connect to what’s next: Kaseya 2026 roadmap, webinar for a fast-paced recap of the most important announcements to a full replay of CEO Rania Succar’s keynote.
