North America
ConnectWise
ConnectWise shut down customer access to its Cloud Backup service, formerly known as SkyKick Cloud Backup, after hackers accessed application identities and compromised Microsoft 365 tenants.
The company said it recently identified unauthorized access to application identities within the ConnectWise Cloud Backup environment and shut down application access for its partners and clients. Reports of malicious activity began emerging on Friday, October 16, with administrators observing unauthorized access to client data in Microsoft 365 tenants. Microsoft also confirmed the activity, reporting unauthorized authentication attempts from an IP address on October 15.
Following the incident, ConnectWise said scheduled backups are not running, and access to affected backup archives and restoration capabilities remains unavailable. The company has also temporarily taken SaaS Security and Cloud Management offline while it completes its review of the incident.
How it could affect your business
Supply chain breaches can reverberate across multiple client environments, extending the impact beyond the affected vendor. In this incident, shutting down the service does not remove credentials already planted in customer tenants. Admins should review secrets and certificates across all applications for unauthorized additions since October 13 and remove any suspicious entries.
