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Case Study

Kaseya IT Complete is The New One-stop-shop For Method Group’s IT Needs

Overview

Method Group is an IT services provider based in the New York metropolitan area. It provides managed IT services, cloud services, and managed security services to small businesses.

Method Group manages 30 customers with 1000 endpoints overall, the majority of the systems being managed are Windows-based systems, cloud-based solutions like Azure and other file sharing solutions.

Customer

Method Group
New York, New York
https://methodgroup.com/

About

Established in 1991, Method Group supports local businesses by deploying best-in-class technology solutions and ongoing support for a productive and mutually beneficial partnership.

"Kaseya VSA improves IT services to our organizations and our clients just by the ease of use. It is feature-rich and has all the tools required built-in. We do not have to look outside of it for anything." Gary WhittakerService Manager

Challenges

  • Dealing with disparate tools and solutions.
  • Struggling with products that do not support all operating systems.
  • Patching systems on time.
  • Working on time-consuming projects.

Prior to using Kaseya, Method Group ‘s IT infrastructure management comprised of disparate tools that made their work difficult to execute.

The IT team ultimately moved to Kaseya because of its ease of use. “Having a product that is fully web-based and has a variety of features was the key”, says Gary Whittaker, Service Manager at Method Group.

Kaseya VSA enables MSPs to manage their entire IT infrastructure from one single platform. It automates the deployment of software, manages patches, and proactively resolves issues across the complete environment with the push of a button.

Gary and his team, with effective of with Kaseya VSA, have overcome their IT challenges with better patching and better scripting. They have also implemented various standards to run their IT operations smoothly.

Solutions

  • Kaseya VSA has enabled the team to manage their complete infrastructure from a single pane of glass.
  • Kaseya VSA supports all operating systems including Windows, Mac and Linux.
  • The team was able to patch better with Kaseya VSA.
  • VSA improved the team's productivity with automating scripts.

“We were able to improve end-user productivity by using Kaseya VSA as our lead engineer didn’t have to spend all of the hours that he did previously managing many tools, everything was built into one product. We now have more confidence in our product — it works a lot faster. So now we do not have to wait around for pages to load”, says Gary.

Kaseya IT Complete is a suite of all Kaseya’s IT solutions that are architected and purpose-built to help an MSP run their business smoothly. It provides Gary and his team a one-stop-shop for all their IT needs.

What’s next for the team?

Gary Whittaker’s experience with Kaseya has been great. He remarks, “From the onboarding being very smooth and very thorough to answering all of our questions and getting support along the way has been phenomenal”.

“The next step for myself and my IT team is to evaluate all the other products of Kaseya since we’ve had such success with our initial engagement with Kaseya. We want to explore what else can help our company”, says Gary.