Kaseya BMS

Service Desk

Improves IT Efficiency and Customer Satisfaction

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Easily Manage Service Tickets and Quickly Respond to End-User Requests

be more efficient
Be More Efficient

With BMS’s modern user interface, all your dashboards, reports and workflows are intuitively designed, thereby streamlining your day-to-day activities and making adoption simple.

increase customer satisfaction
Increase Customer Satisfaction

With VSA integration, you can automate the execution of agent procedures in BMS directly and remediate tickets faster and more efficiently.

scale with your company
Scale with Your Business

BMS’ multi-tenant cloud architecture keeps pace with your business, offering you the flexibility to scale and uniquely accommodate the changing needs of your organization.

unified solutions
Unified Solutions

Cohesive workflows across BMS, VSA and IT Glue let you optimize your daily IT operations with 30% fewer tickets that are resolved 40% faster, saving you time and money in a way no other solution can.

Get More Done, Faster, With BMS Service Desk

The Kaseya BMS Service Desk module is the central place to manage all your customers’ support tickets.

BMS Auto Remediation VSA Agent Procedure

Real-Time Dashboard

The Service Desk dashboard provides help desk managers with real-time information about the status and progress of tickets as they move through your company’s support process.


Workflow rules ensure tickets move through your support process in a timely manner and generate alerts for complete visibility.

Asset Information at Fingertips

With IT Glue integration, get easy access to asset/device information for quicker resolution of tickets.

Remote Access to Devices

Get easy access to VSA Live Connect directly from BMS, meaning you can access devices remotely with the click of a button.

Auto-remediation of Tickets

With VSA integration, you can automate the execution of VSA agent procedures/scripts directly from BMS and enable auto-remediation of tickets.

Centralized View Into Customer Assets

The Asset Management folder is a centralized place to store all your clients’ hardware and software assets.

The 20

Featured Case Study

MSP in a Box Ditches ConnectWise - Switches to Kaseya BMS

The 20, an MSP group, did not switch from ConnectWise to BMS by Kaseya just for itself. The company acts as an MSP in a box, and the many MSP partners that form “The 20” now leverage the on-demand BMS infrastructure that The 20 has adopted.

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PSA Buyers Guide: How to Choose the Right Solution for Your Business

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PSA Buyers Guide: How to Choose the Right Solution for your Business

Your business has evolved but has your PSA solution kept up? Next-generation PSA solutions offer managed services providers (MSPs) an alternative to older systems that no longer satisfy customer demands, as well as a way to facilitate future expansion. A next-generation PSA solution offers everything you need to optimize your organization. However, knowing what to look for in a solution is key. Download this eBook to discover what key factors you need to consider when evaluating PSA solutions.

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