Kaseya BMS

Service Desk

Improves IT Efficiency and Customer Satisfaction

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Easily Manage Service Tickets and Quickly Respond to End User Requests

be more efficient
Be More Efficient

With BMS’s modern user interface, all of your dashboards, reports, and workflows are intuitively designed – making adoption simple, and streamlining your day-to-day activities.

increase customer satisfaction
Increase Customer Satisfaction

Delight your customers by responding quickly to service requests and resolving IT issues faster and more efficiently.

scale with your company
Scale with Your Business

BMS’ multi-tenant cloud architecture keeps pace with your business, offering you the flexibility to scale and uniquely accommodate the changing needs of your organization.

unified solutions
Unified Solutions

Cohesive workflows across BMS and VSA let you optimize your daily IT operations with 30% fewer tickets that are resolved 40% faster – saving your time and money in a way no other solution can.

Get More Done, Faster with The BMS Service Desk

The Kaseya BMS Service Desk module is the central place to manage all of your customers’ support tickets.

BMS Service Desk Software
Real-Time Dashboard

The Service Desk dashboard provides helpdesk managers with real-time information about the status and progress of tickets as they move through your company’s support process.


Workflow rules ensure tickets move through your support process in a timely manner and generate alerts for complete visibility.

Centralized View into Customer Assets

The Asset Management folder is a centralized place to store all your clients’ hardware and software assets.

Easily create and manage all your SLAs

Kaseya BMS makes it easy to create and manage all your Service Level Agreements (SLAs). Meet or exceed your customers’ expectations with Kaseya BMS.

The 20

Featured Case Study

MSP in a Box Ditches ConnectWise - Switches to BMS by Kaseya

The 20, an MSP group, did not switch from ConnectWise to BMS by Kaseya just for itself. The company acts as an MSP in a box, and the many MSP partners that form The 20 now leverage the on-demand BMS infrastructure The 20 has adopted.

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PSA Buyers Guide: How to Choose the Right Solution for Your Business

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PSA Buyers Guide: How to Choose the Right Solution for your Business

Your business has evolved. Has your PSA solution kept up? Next-generation PSA solutions offer managed services providers (MSPs) an alternative to older systems that no longer satisfy customer demands as well as a way to facilitate future expansion. A next-generation PSA solution offers everything you need to optimize your organization, but knowing what to look for in a solution is key. Download this ebook to discover key factors to consider when evaluating PSA solutions.

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