Building scalable IT operations with automation and AI

Today’s IT teams are under constant pressure to do more with less, supporting increasingly complex environments while maintaining security, reliability and user experience. Manual processes, inefficient workflows and reactive ticket handling can quickly become bottlenecks that limit scale and visibility.

View on-demand to hear experienced IT leaders share unfiltered insights on how to run modern IT operations at scale. Recorded live at Autotask Community Live at Kaseya DattoCon 2025, this discussion explores how automation, AI and operational discipline can reduce complexity, improve service reliability and help IT teams keep pace with growing demands.

In this session, you’ll discover:

• How to identify high-impact automation opportunities in day-to-day IT operations
• Best practices for balancing automation with human oversight and experience
• How to use operational data to improve escalation, efficiency and team performance
• Practical ways to reduce IT toil while increasing consistency and reliability