How to Build a NOC Help Desk

Building a NOC and Help Desk

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For MSPs getting into cloud or managed services, one inescapable obstacle must be confronted: how to build a NOC and Help Desk. There’s no bigger concern for young MSPs than how they are going to monitor, manage, and service their clients while still making a profit. Do not fear because we have the answers!

Listen to Charles Weaver, CEO and Founder of MSPAlliance, and Miguel Lopez, Kaseya SVP and GM, in this hour-long webcast as they discuss the following questions:

  • What is a NOC? What functions does it perform for a cloud/MSP practice?
  • What is the Help Desk and how does it support your practice?
  • How should the NOC and Help Desk interact with one another?
  • What are current best practices for building a NOC and Help Desk with maximum efficiency?