We unveiled our latest innovations this week at Kaseya Connect 2026 in Las Vegas. What we showcased to our partner community wasn’t just a series of product updates. It was the new Kaseya, a fundamental shift in how MSPs and IT departments will operate moving forward.
For years, growth in this industry has meant more technicians, more tickets and more complexity. We’re changing that model by building products that truly advance the plot for our partners to give them a competitive advantage.
At the center of this shift in the IT industry is Kaseya Intelligence — a cross-product intelligence system that unifies data, automates workflows and delivers connected operations.
Kaseya Intelligence powers the core of our platform, drawing on more than three exabytes of aggregated and anonymized data and 17+ million managed endpoints to turn data into actionable insights. This is where our scale really starts to matter.
We’re investing in product innovation at a level that allows us to build, secure and evolve our platform faster than anyone else in this space.
Intelligence that drives the future of IT
All this investment in innovation allows the Kaseya platform to move from reactive to learning to true intelligence — intelligence that powers the next phase for MSPs and corporate IT teams.
The future of IT is:
- AI-first and automation-led
- Connected and integrated cybersecurity, cyber resilience and IT operations
- More strategic, more profitable and more valuable
Here are some of the most exciting platform capabilities announced at Kaseya Connect 2026.
IT operations
Digital specialist for ticket triage
Today, highly skilled technicians spend 20-30% of their time organizing problems instead of solving them. They’re prioritizing, classifying, assigning and checking up on tickets. It’s necessary, but not high-value work.
The challenge is that as the ticket volume grows, bottlenecks happen. Response times get slower, routing gets inconsistent, senior techs get overloaded — and then, SLAs get missed.
Kaseya’s new Digital Specialist for Ticket Triage, powered by Kaseya Intelligence, uses AI agents to classify ticket type, sub-issue and urgency using contextual information. It matches and routes tickets to the person with the right skills, workload and availability.
And it all happens autonomously, freeing up your (expensive!) skilled techs to work on resolving issues and delivering great service.
We’ve already seen impressive results from this capability in tests. An early release with over 25 Kaseya partners and our internal Kaseya help desk processed more than 4,000 tickets in a test environment. We found improvements in several key metrics, including mean time to assignment (MTTA), mean time to resolution (MTTR), first contact resolution (FCR) and more.
Also new in IT Service Delivery
Datto RMM Smart Insights
AI surfaces relevant endpoint information proactively, so technicians have the context they need before they even start troubleshooting.
Kaseya Assist for IT Glue
Technicians can use plain English or pre-built prompts to find trusted, contextual answers quickly, instead of searching, guessing and clicking through folders.
Cybersecurity
Kaseya SIEM
Siloed tools create blind spots attackers exploit. Without unified visibility, investigations drag on for hours instead of minutes. Every second between detection and containment increases risk.
Kaseya SIEM (now available) delivers enterprise-grade security built for lean teams, providing visibility across cloud, identity, endpoint and network in a single console, so technicians don’t miss threats or waste time switching tools.
This managed service combines our AI SOC, powered by Kaseya Intelligence, with a true SIEM platform. With more than 40 out-of-the-box integrations and flexible SOC management, you can tailor how much support you need.
Priced per user with no hidden fees, Kaseya SIEM brings enterprise capabilities, ease of use and MSP-friendly pricing together. It also includes three AI-powered features to boost productivity: natural-language querying of security data, built-in knowledge assistance for faster onboarding and a Microsoft Agent that guides — or automates — security actions across the Microsoft ecosystem.
We’ve also rebuilt RocketCyber into Kaseya MDR, an AI-powered detection and response platform with a redesigned interface, stronger event correlation and improved signal quality.
Also new in cybersecurity
Inky/SaaS Alerts integration
INKY and SaaS Alerts come together so you get detection, enforcement and cross-surface containment in one platform. INKY stops email threats in real time, while SaaS Alerts secures identities across M365, Okta, Salesforce and more.
Cyber resilience
Unified cyber resilience experience
The threat landscape has changed. Data now lives everywhere — data centers, endpoints, SaaS apps, cloud infrastructure and identity systems — and every layer is under attack. Add stricter compliance, tighter cyber insurance requirements and lean teams, and backup alone is no longer enough.
You need unified cyber resilience to withstand disruptions, stay compliant and recover with confidence. Kaseya is built to deliver exactly that. Our new Unified Cyber Resilience experience (now in preview) provides end-to-end visibility across every protected workload.
Developed alongside our partners, it brings everything into a single portal with unified workflows and standardized processes, eliminating the need to jump between tools. A centralized command center gives operators instant insight into who is at risk, why and what to do next.
From there, teams can connect infrastructure health to customer exposure, viewing appliance status and quickly identifying impacted assets. Drilldowns provide clear risk scores, backup performance and recommended actions with full transparency into what’s driving the risk.
The result is a single, actionable workflow that reduces triage time, improves recovery readiness and helps teams protect customers at scale.
Also new in cyber resilience
Datto Backup for Microsoft Azure: Azure Files (available now)
We’ve expanded our Azure coverage with Azure Files Backup, extending protection beyond virtual machines and eliminating single-cloud risk, while reducing costs.
Datto BCDR AI-powered Screenshot Verification (available now)
We’ve re-engineered our patented screenshot verification using AI, dramatically improving accuracy and reducing false alerts.
FIPS capabilities
We’re investing heavily in compliance and trust, including FIPS-aligned capabilities across our core products.
Integrated M365 Exchange + Entra ID Recovery
We introduced unified recovery for Microsoft 365 Exchange and Entra ID, allowing organizations to restore identity and SaaS environments in a single workflow in minutes.
What’s next
Everything we announced at Connect is just the beginning. Kaseya Intelligence will continue to expand across the platform, embedding deeper into workflows, powering new capabilities and accelerating innovation.
For MSPs, that means the ability to:
- Grow without adding headcount
- Deliver stronger outcomes
- Compete and win in a more complex world
The future of IT isn’t about more tools. It’s about how intelligently they work together.
And that future is already here.
Looking for more? Check out our press release from Kaseya Connect 2026. And don’t forget to watch our innovation page so you don’t miss any new releases in the future.
