Supporting Your Kaseya Investment With Direct to Tech™ Expert Support

Kaseya is proud of our commitment to Direct to Tech™ .

Our Direct to Tech™ support model delivers the quick and efficient subject matter expertise to solve your issues while minimizing risk.

This support serves as the backbone of our services, providing you with a range of benefits. These include access to our global support organization, which offers round-the-clock technical assistance, competitive response times, and a wealth of self-help resources.

SUPPORT SERVICES

Tailored Support for Your Needs

Standard Support

When you purchase our product licenses, you also gain access to our comprehensive support portfolio. Should you experience technical issues, our Direct to Tech™ model is designed to connect you directly to an experienced Technical Support Engineer.​

Premium Support FastPass

Trust and Reliability in the hands of Kaseya Product & Engineering Professionals.

  • Direct L2 access: Exclusive, real-time access to our highly trained Level 2 Engineers through a dedicated line for all your requests and chat needs.
  • 24/7 availability: Receive 24/7 Service Support for cases of Severity 1 priority.
  • Priority support response times: Premium Support ensures ALL your requests get prioritized attention and prompt resolve. We don’t stop working until your case is satisfactorily closed.
  • First response SLO target:
    − Severity 1 <30 mins
    − Severity 2 <30 mins

For detailed information about our support coverage, business hours, and specific product support, please visit our Help Center.

Visit Help Center

CONTACT US

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