What is a help desk? An IT help desk is a platform or tool that enables businesses to organize customerRead More
System Integration: Purpose, Types, Methods & Benefits
April 7th, 2022
What is system integration? System integration is the process of uniting all virtual and physical components into a single cohesiveRead More
What Is IT Process Automation (ITPA) and How Does It Work?
March 24th, 2022
What is IT process automation (ITPA)? IT process automation (ITPA) makes use of technology to automate complex business processes, suchRead More
2022 MSP Benchmark Survey Highlights: What High-Performing MSPs Do Differently
March 21st, 2022
Although the peak of the COVID-19 pandemic seems to be behind us, its impact on the way businesses operate isRead More
The FBI Was Our #1 Partner During the Worst Time of Our Company’s History, and They Should Be Yours Too
March 9th, 2022
As the CEO of Kaseya, I have intimate and detailed first-hand experience of what it’s like to deal with aRead More
Patch Management Policy Features, Benefits and Best Practices
February 22nd, 2022
In 2020, Ryuk Ransomware operators shut down Universal Health Services by exploiting the zerologon vulnerability to gain control of domainRead More
3 Google Analytics Basics for MSPs
February 15th, 2022
As a managed service provider, you offer more to your clients than just great service. From improving operational efficiency toRead More
Is Your MSP Living Up to Its Potential?
February 11th, 2022
2022 is here and we’re all hitting the ground running! But before you get ahead of yourself, are you sureRead More
Endpoint Security Basics: What It Does, How It Works, Controls, Technologies and More
February 9th, 2022
Each new endpoint added to a corporate network expands its security perimeter, and since endpoints serve as gateways to aRead More
Attack Surface: Definition, Management and Reduction Best Practices
January 31st, 2022
What is an attack surface? In an IT environment, an attack surface is referred to as the sum of allRead More
