Customer Success

NOC Services

Complete NOC Monitoring and Management Services. Scale immediately without expensive overhead and enhance profitability with 24×7 services.

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Accelerate Growth and Increase Profitability with NOC Services

Kaseya NOC Services enables you to focus on growing your business through sales, not mundane, repetitive tasks. NOC Services reduces service delivery costs and enables you to deliver higher quality services to your customers with your existing staff. Designed to quickly scale without costly overhead, Kaseya NOC services enables your staff to focus on high-value services and strategic growth. Kaseya NOC Services reduces service delivery costs and enables you to deliver higher quality services to your customers with your existing staff.

Accelerate
Your Growth
Deliver The Highest
Quality Services
Increase
Profitability

NOC Service Benefits

Getting started with Kaseya NOC Services is quick and easy so you can immediately start realizing the benefits:

  • Increase profits by reducing service delivery costs
  • Enable delivery of higher quality services to your customers with your  existing staff
  • Offer new revenue-generating services like 24x7x365 monitoring
  • Maintain complete control over end-user interactions

In addition, you have immediate access to Kaseya’s best practice monitoring set and troubleshooting methodology.

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Hear from our customers
Featured Case Study

“The thing I like most about Kaseya’s IT services is that it’s really an extension of our business.”

They’re there 24x7x365. Watching over all the monitoring, all the noise that’s being created and suppressing the issues… resolving the issues on the fly without having to hire staff. They’re providing us the proactive care we need. They’re providing that proactive side where I don’t have to hire that proactive team here for IT Guru.

JOE AXNE – President, IT-Guru

Scale & Deliver More With Your Existing Team

Kaseya NOC Services enables you to bring on new, large customers or introduce 24x7x365 services rapidly without having to hire new staff. It also enables you to add “burst capacity” for high-value project work.

Kaseya NOC Services is flexible, enabling you to enroll your endpoints into the appropriate service level on a mix-and-match basis to best meet your business needs.

You can sign up for Kaseya NOC Services to suit your own business needs. Enroll your endpoints into the appropriate service level on a mix-and-match basis to best meet your business needs.

Simple Account Management & Administration

Managing your Kaseya NOC Services is easy. You can simply and securely streamline account activation, enrollment, and billing, as well as access reports. Billing is simple – you are billed at the end of each month based on the number of endpoints enrolled at each service plan level.

LEVEL 1
Monitor

Perfect for MSPs who needs access to NOC engineers help ensure the health, availability, and performance of your IT infrastructure on a 24×7 basis. Count on our services to review alarms, filter for false alarms, and escalate issues to your team. You can customize monitoring thresholds, configuring notification and escalation policies. You maintain complete control over usage, data collection, and end-user interaction.


  • 24×7 monitoring of Microsoft Windows servers/workstations/network devices
  • Access to Kaseya’s best-practice Monitoring Library
  • Flexible notification options, including phone, email and text (SMS)
  • Troubleshooting and alarm-resolution tips based on Kaseya best practice
  • Scheduled and ad hoc reports, providing operational and executive summaries
  • Deployment, update and customization of monitor set
  • New customer on-boarding
LEVEL 2
Manage

In addition to all the services in the Monitor service level, Kaseya NOC engineers will perform remediation of alarms based on an agreed-upon set of tasks and run lists. In addition, you get access to a Technical Services Desk to assign tasks such as user account creation, adjusting permissions, resetting user passwords, adding printers and printer queues, etc.


  • All benefits of Monitor-level Kaseya NOC Services
  • Remediation of alarms based on mutually agreed workflows and best practices
  • Technical Service Desk, through which you can assign a routine task to the Kaseya NOC engineers
LEVEL 3
Manage+

This level of service is designed for MSPs who want their IT team to focus on high-value customer engagements. Besides delivering all the services in the Manage level, this service allows you to offload other common tasks.


  • All benefits of Manage-level Kaseya NOC Services
  • Kaseya Patch Management
  • Kaseya Antivirus and Anti-malware Management
  • Kaseya Backup Management
Kaseya NOC Helpdesk

HelpDesk Service

Our HelpDesk Service* provides world-class 24x7x365 support to end-users. Reduce service delivery cost while keeping the highest levels of quality standards and delivering exceptional end user experience. HelpDesk Service integrates with Kaseya’s NOC Services providing our partners a seamless experience. Following are the highlights of the help desk service:

  • North America based HelpDesk Service
  • White labeled HelpDesk service
  • Experts on Kaseya VSA to deliver Help Desk Service to end users
  • Over a decade of experience delivering Help Desk Service
  • Vendor of choice for most of the successful MSP’s in the industry
  • Seamlessly integrates with Kaseya NOC Services
  • Integrates with all the industry-leading PSA’s including Kaseya BMS

Integrated HelpDesk Service powered by our HelpDesk Alliance Partner GMS Live Expert.

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