Selecting The Right ITSM For Your Team And Then Building The Business Case

IT departments, especially in mid-sized companies, are facing increased pressures to get more IT done every day with the same resources. IT services management (ITSM) solutions promise to deliver increased efficiencies and performance to enable your team to meet these new challenges.

But where do you start with your evaluation? How do you determine the most important functionality and select the right solution for your business and your IT team? And once you’ve made your selection, how do you build the best business case? Listen as Andrew McGovern, Kaseya’s director of global sales engineering, for a review the different ITSM ‘flavors’ and best practices for building a full financial case for your eventual selection.

In this webinar, Andrew will discuss:

• Pros and cons of several ITSM approaches
• The 2 most critical considerations for any evaluation process
• Best way to calculate ROI to document business value