Case Study

Kaseya Traverse Helps Miso Administer One of the World’s Largest Energy Markets

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The Midcontinent Independent System Operator (MISO) supports the constant availability of electricity in 15 U.S. states and the Canadian province of Manitoba. They cannot afford delays due to poor performance of IT infrastructure. With Kaseya Traverse, MISO can:

  • Trigger alarms when business processes are impacted by IT infrastructure issues
  • Enable different system/network groups to manage their own devices, integrating seamlessly with NOC monitoring
  • Improve customer support via automatic display of context-sensitive standardized troubleshooting and escalation procedures