Centre RED IT
Case Study

Managed Services Take Customer Service to the Next Level

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centreRED IT, a managed service provider (MSP), wanted to improve its service approach from a costly break/fix method. Kaseya’s IT systems management solution gives centreRED’s technicians the remote access and automation needed to:

  • Increase productivity 200 percent, with tasks that once took days executing in a matter of minutes, due to increased automation
  • Reduce on-site visits as clients’ systems are accessed remotely via remote monitoring and management (RMM)
  • Engage clients on more proactive and strategic projects