Managed Services Take Customer Service to the Next Level

centreRED IT, a managed service provider (MSP), wanted to improve its service approach from a costly break/fix method. Kaseya’s IT systems management solution gives centreRED’s technicians the remote access and automation needed to:

• Increase productivity 200 percent, with tasks that once took days executing in a matter of minutes, due to increased automation
• Reduce on-site visits as clients’ systems are accessed remotely via remote monitoring and management (RMM)
• Engage clients on more proactive and strategic projects