Kaseya’s Partner First Pledge: Sharing Risks and Rewards With IT Departments and MSPs

At Kaseya, we believe that true partnership is built on trust, mutual support and shared goals. That’s why we’ve introduced the Partner First Pledge — our heartfelt commitment to standing by our managed service providers (MSP) and internal IT teams’ customers every step of the way. Our Partner First Pledge program is all about putting you, our valued customers, at the forefront of everything we do.

While many companies share in the rewards, few extend this ethos to sharing risks. We believe that by standing shoulder to shoulder with our partners, especially in challenging times, we create a more robust and resilient ecosystem. That’s why our Partner First Pledge program is designed to share not just the rewards but also the risks that our partners face.

In this blog, we’ll explain what Kaseya’s Partner First Pledge is, the idea behind it and how we aim to help our customers through it.

Understanding Kaseya’s Partner First Pledge

Kaseya’s Partner First Pledge is a first-of-its-kind program providing unmatched pricing and contract term flexibility and support to our partners, showcasing our commitment to their profitability, performance and success. Our policies are crafted to offer our partners the flexibility they need to adapt to changing circumstances, ensuring our solutions remain aligned with their evolving needs. The policies are:

Competitive one-year contracts

Reduced pricing for one-year contracts, offering affordable access to Kaseya solutions without long-term commitments, allowing partners to adapt to changing business needs.

Month-to-month contracts for Datto BCDR

Reintroduced month-to-month contracts for Datto BCDR, enabling flexible purchasing and renewal options to meet clients’ evolving needs without long-term financial commitments.

FLEXSpend for everything

Initially launched for the backup suite, FLEXSpend has now expanded to all product suites. Every Kaseya subscription can be moved through the FLEXSpend program, letting partners reallocate spending to other products in the IT Complete portfolio as their business needs change.

Catastrophic client loss protection

Kaseya pledges that it will work with any MSP that experiences the loss of a customer whose services represent 20% or more of the MSP’s spend with Kaseya. Should a customer of that size be lost, Kaseya will adjust the MSP’s license count down to the net amount lost for that account.

Price lock guarantee

Many software vendors increase their prices every year, often by 10% or more. In alignment with their commitment to offer partners top-tier solutions at the most competitive prices, Kaseya will cap any increase in current customers’ product pricing to a maximum of 5%, plus any adjustments necessary for inflation at the time of contract renewal.

Kaseya’s Partner First Pledge is our unwavering promise to support our partners at every turn. Our pledge ensures that we stand by our partners, offering the support and resources they need to thrive in this dynamic environment.

The importance of partnerships in IT

Strong partnerships are crucial for driving innovation and success in IT departments and MSPs. These partnerships help tackle challenges such as rapid technological changes, security threats and resource constraints.

By embracing a model of equitable partnership through the Partner First Pledge program, Kaseya ensures that our partners are not alone in facing market uncertainties. While we provide continuous support and share valuable insights to help our partners thrive, we stand by them, making necessary changes and contributions from our side when challenges arise.

This collaborative spirit fosters innovation, as partners are encouraged to take bold steps, knowing they have Kaseya’s backing. This synergy drives progress and sets the stage for sustained growth and advancement for our partner MSPs and internal IT departments.

Benefits of the Partner First Pledge program for IT departments and MSPs

Risk is an inherent part of the IT industry, and how companies manage it can make all the difference. Kaseya’s approach to risk management involves standing with our partners through thick and thin.

Shared risks and rewards

The commitment to share risks and rewards is a balanced approach that ensures our partners do not face the challenges of the industry alone. By taking on a portion of the risks, Kaseya allows partners to engage in ambitious projects with greater confidence.

Enhanced support and collaboration

One of the cornerstones of Kaseya’s Partner First Pledge program is our unwavering commitment to providing top-tier support and resources. Our collaborative approach means that partners are never left to navigate the complexities of the IT landscape on their own. Whether it’s through personalized assistance, expert guidance or proactive problem-solving, Kaseya ensures that our partners have the support they need to thrive.

Innovation and growth

Kaseya’s pledge is also deeply rooted in a commitment to innovation and growth. Our robust suite of tools and solutions is designed to empower IT departments and MSPs to push the boundaries of what’s possible, fostering a culture of continuous improvement and progress.

Kaseya owes its success to its customers and partners

At Kaseya, we recognize that our success is intrinsically linked to the success of our customers and partners. They are the driving force behind our growth and achievements, and their success is a testament to the value of our collaboration.

Our partners provide invaluable insights and feedback that shape our products and services, ensuring they remain relevant and effective in meeting the dynamic needs of the IT industry. This collaborative relationship allows us to stay ahead of technological trends and deliver solutions that truly make a difference.

In return, we offer unwavering support, resources and a commitment to shared success. This means providing our partners with the tools they need to excel, from comprehensive training programs to cutting-edge technologies. Our dedicated support teams are always ready to assist, ensuring that our partners can overcome challenges and seize new opportunities.

Moving forward together

Kaseya is committed to honoring the Partner First Pledge through a series of practical steps designed to reinforce our dedication to mutual success and risk-sharing.

  • Improved service agreements: We have revised our service agreements to offer more flexibility and better terms for our partners. This includes competitive one-year contracts, the reintroduction of month-to-month contracts for Datto BCDR, price lock guarantee and FLEXSpend for everything, ensuring our partners can adapt quickly to changing market conditions without long-term commitments.
  • Risk-sharing initiatives: To support our partners during challenging times, we have introduced programs like “catastrophic client loss protection.”
  • Enhanced training and resources: We are investing in enhanced training programs and resources to empower our partners. This includes comprehensive onboarding processes, regular webinars and access to a rich library of educational materials. Our goal is to equip our partners with the knowledge and tools they need to succeed.

We encourage our partners to engage with Kaseya in these new initiatives and provide feedback to strengthen our collaboration further. Your insights are invaluable in helping us refine our programs and offerings.


The significance of Kaseya’s Partner First Pledge lies in its ability to foster a robust and equitable partnership ecosystem. By committing to share both the rewards and risks with our partners, we create a foundation of mutual trust and support that drives innovation, resilience and growth. Join us on this journey as we work together to achieve more, leveraging our collective strengths to overcome obstacles and seize opportunities.

For more information about the Partner First pledge and how it can benefit your organization, please visit our website or contact our partnership team. Let’s embark on this journey together, embracing the future with optimism and determination.

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