Corporate Technologies Group + Kaseya: Where Trust Meets Security

Our primary goal as an MSP is to ensure our clients achieve long-term success and we believe that investing in providing excellent service that creates trust and delivers meaningful value is what makes this happen. We chose to build the majority of our stack with Kaseya because we found that our goals and values directly aligned with their products, services and people.

The way Kaseya handled the July 2nd cyberattack not only instilled my trust in them but made me realize how much more progressive they are than most IT companies out there. Their response plan was the fastest and most professional I’ve ever experienced. They immediately and frequently updated their customers about the situation. One of their Vice Presidents even called me personally to share the recovery status with me and ensured we (and our clients) were doing OK.

As a technology company, we are on alert for attack threats every day. MSPs have become huge attack vectors, so whether we like it or not, we have to face the fact that it’s not a matter of if, but when. Having lived through a previous attack from a very large vendor where a) communication wasn’t shared with us for days, and b) when communication was shared, no responsibility was taken, Kaseya’s handling of their security incident was second to none.

In addition to keeping my clients safe by shutting their servers down immediately after the attack, the depth and breadth of Kaseya’s communication allowed our clients to maintain confidence in both of us. Our clients know that their technology is in the hands of a sophisticated and professional vendor who is prepared to respond quickly and responsibly in the event of an emergency, and this is why our investment in Kaseya is truly mutually beneficial.