SLA Manager

Traverse’s flexible SLA Manager tracks compliance against user-defined SLA metrics

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Discovery and Inventory for Easy IT Asset Management

Network Visability
Gain Visibility

See your entire IT environment. Discover computers and network devices on individual networks or entire domains. See all your endpoints on the network topology map. See asset status at a glance.

Keep your Network Organized
Stay Organized

Organize machines in groups and manage based on set policy.

Be in control with Discovery and Inventory Tools
Be in Control

Automatically deploy agents to discovered endpoints to enable IT automation and remote management.

Network Inventory Efficiency
Operate Efficiently

Automatically discover all endpoints on the network. Reduce manual effort and free up time.

SLA Manager

Monitor from a Business-service Perspective

Traverse’s SLA Manager monitors and measures SLAs from a business service perspective, which enables identifying trends and avoiding failures using proactive reporting. In addition, the SLA Manager enables IT to measure the business impact of infrastructure issues.

While traditional SLA reporting tools can give the status of an individual metric (such as internet connectivity), Traverse can measure SLA compliance of end‐to‐end IT services while keeping time of day and weekend schedules as part of its calculation.

Traverse provides a rich set of SLA features:

  • Create complex SLA metrics to reflect end‐to‐end IT or Business Services
  • Specify the hour of day and day of week during which the SLA should be calculated (e.g., avoid weekends and non‐business hours in the calculations)
  • Specify the length of the SLA compliance time interval as a day, week or month
  • Specify the time interval before the downtime is counted towards an SLA violation (e.g. a small outage of less than 30 seconds does not count towards an SLA violation)
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VSA Audit & Inventory

Kaseya VSA’s Audit and Inventory feature ensures smooth sailing of audits with automation and complete visibility into your entire IT infrastructure.

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