Five Essential Tips for Successful Mobile Device Management

Mobile Device Management

With more employees performing daily tasks on smartphones and tablets, centralized mobile device management (MDM) is becoming more critical for organizations of all sizes.

When it comes to performance, smartphones and tablets are no longer the poor relations of traditional desktop computing, which makes it puzzling that centralized mobile device management is still far from being common practice.

Key Benefits of MDM

MDM yields a surprisingly large number of benefits such as:

  • Making it easy for users to connect to business services, such as email, Wi-Fi networks and VPNs, by setting up profiles defining mobile device configurations.
  • Enhancing security with features such as remote wipe of corporate data and the ability to block access to certain device features and/or apps.
  • Easily deploying business applications to end users.
  • Remotely finding lost devices.
  • Maintaining compliance with government privacy regulations including HIPAA, SCC, CCPA, EU-GDPR and others.

In addition to managing mobile devices, the right MDM device strategy enables companies to integrate smartphones in a way that fully protects both employee and corporate privacy. Addressing privacy concerns is an essential factor in ensuring that employees are comfortable using their devices for work activities.  

A robust MDM solution can ensure the secure usage of mobile devices and comprehensively implement security policies while also providing MSPs with a new source of recurring revenue. According to Kaseya’s 2021 MSP Benchmark Survey, 29% of MSPs increased their revenue from MDM in 2020 as compared to 2019. MSPs looking to offer a comprehensive MDM solution should consider the following tips. 

Five Essential Tips for Successful Mobile Device Management

  1. Highlight all the benefits of MDM to MSP clients and corporate end users. By providing clients with access to relevant data and useful apps as well as an in-depth explanation of how MDM protects their privacy, MSPs can more easily get their clients on board and ensure a smoother implementation process.  
  2. Start with a small group of devices. It usually takes less than half an hour to set up the first device. Once the settings and policies have been configured as needed, you can quickly roll out more devices on a large scale. 
  3. Involve your client’s security and privacy experts at an early stage and develop the required guidelines together with them. The ease and speed at which the MDM solution implements policies will allay any concerns they might have in this area.  
  4. Ensure enterprise devices are set up with Android’s Zero-Touch Enrollment and Apple’s Automated Device Enrollment. This allows MSPs and internal IT teams to more easily implement an MDM strategy without a significant amount of manual oversight. 
  5. Actively engage clients to bring an end to shadow IT, where individual users or departments get their own IT tools. Since many SMB employees likely use personal smartphones for work tasks, the right MDM solution and BYOD policy allow clients to ensure the highest level of data protection across the entire organization. With the right MDM solution, employees’ private data cannot be accessed or deleted under any circumstances. 

With the integration of Kaseya VSA and Cortado MDM, MSPs and internal IT teams can easily and quickly offer their clients and end users an optimal mobile device management system. For more information, visit the Cortado MDM page in Kaseya’s Automation Exchange

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