Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
The goal of a Customer Success Engineer (CSE) is to be able to drive customer engagement and product usage through in-depth technical account reviews for various modules of our IT Complete platform. CSE’s engage with customers to identify Professional Services opportunities and Scope project-based engagements. Additionally, the CSE will own customer success engagements which support the resolution of critical deployment, product configuration, or related challenges. These actions will support sales growth and reduction of churn.
Customer Success Engineers are key in supporting sales in securing renewals, ensuring customer satisfaction, expanding market share, and driving revenue.
Responsibilities:
- Deliver high quality one-to-one customer engagements remotely and in-person to build high quality technical relationships within customers and understand their use of our solutions.
- Demonstrate the value of customers’ existing solutions and ensure their success and ongoing usage of the products.
- Build expertise in Kaseya software modules and conduct in depth Technical Account Reviews to highlight usage opportunity and identify any obstacles.
- Position and sell professional services and training to customers to ensure they remain engaged, and their techs can best use our products.
- Use CRM applications to successfully manage tasks and events to manage opportunities and accounts.
- Create opportunity and interest for additional modules for Account Managers to drive to closure.
- Share new product features and enhancements, deliver best practice adherence guidelines, and provide knowledge transfer as appropriate.
- Continually keep abreast of new technologies via assigned training, ongoing hands-on learning, and ad-hoc additional skill enhancement programs.
Qualifications:
- 5 years in a customer facing technical role.
- Knowledge of Service Desk and/or Professional Services Automation (PSA) tools systems such as Autotask, Kaseya BMS or ConnectWise.
- Knowledge of Remote Monitoring and Management (RMM) tools such as Kaseya VSA, Datto RMM and other Kaseya Management and Security solutions is a plus.
- Strong understanding of Microsoft Technology and Microsoft 365 in a business environment.
- Good understanding of networking technology sales experience is a plus.
- Enterprise level software implementation and consulting experience.
- Strong presentation skills.
- Energetic team player with exceptional organizational, interpersonal, and communication (written and verbal) skills.
- A highly professional, self-motivated individual that demonstrates high standards of ethical conduct.
- Exceptional understanding of the IT services marketplace and fundamental selling and negotiation/closing skills.
- Demonstrated ability to identify opportunities and leverage appropriately.
- Demonstrated knowledge of network and desktop management solutions.
- College or technical degree preferred.
- Well spoken & understanding of English.
- Other language skills as a preference.
Benefits:
This role offers a competitive base salary and bonus. Other benefits of working at Kaseya include:
- Corporate Health Insurance plan.
- Potential Equity options based on exceptional performance.
- Travel to Annual USA based Sales Event.
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.