Most businesses deal with a flood of IT requests from their clients and employees every day. These requests could beRead More
Tag: IT help desk
The Role of a Help Desk: Understanding Its Function, Benefits, Goals and Best Practices
April 29th, 2022
What is a help desk? An IT help desk is a platform or tool that enables businesses to organize customerRead More
What IT Service Desk Metrics Should You Track?
October 23rd, 2018
The IT Service Desk plays a key role in managing an enterprise’s IT systems and infrastructure. It is the primaryRead More
